[Freeswitch-users] collect dtmf and store in channel variable

[covici at ccs.covici.com]

Could not the agent just type it on a screen -- it would seem to be much
easier.

vip killa <vipkilla at gmail.com> wrote:

> Hi everyone,
> I'm trying to collect DTMF digits and store them in a channel variable so
> when the channel hangs up it uses those digits to "mark" (or rename) the
> recording of the call. The DTMF will be entered by the called party (i think
> that would be the B-leg?). I've been experimenting with "bind_meta_app" and
> "bind_digit_action", it seems like "bind_digit_action" may be the one i need
> to use but im not sure. I'll explain the scenario to make things more
> clear...we are trying to install this in a call center type environment
> where all calls are being recorded. A caller gets an agent, the caller gives
> the agent the account number of their case, the agent uses DTMF to mark the
> recording of the call with the account number of the caller's case. Does
> that make sense? Please let me know if this is possible, thanks.
> 
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         John Covici
         covici at ccs.covici.com