[Freeswitch-users] Call Monitoring and Recording with FS?

[Rob Forman]

Hi Daniel,

FreeSWITCH can definitely handle those requirements, and more, without  
hacking.  I would encourage you to search around the wiki.

For recording:
http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session

You can enable it on any and all calls via your dialplan.

For call monitoring:
http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop


Good luck!
Rob

On Feb 16, 2010, at 1:41 AM, Thomas Switch wrote:

> Hello FreeSWITCH folks,
>
> I was asked to join a project in the VoIP field. Being a newbie to  
> VoIP, I read a couple of books, many web pages and came across  
> FreeSWITCH.
>
> Hope you don't mind answering two questions of mine:
>
>
> a) Similar to a call centre application, I'd need to record all  
> conversation.
> Like "For quality assurance, all conversations will be  
> recorded..."... Could I do that with FS or do I need an additional  
> piece of software or hardware?
> If I cannot record all conversation easily, I might be able to water  
> the requirement down to an "Operator monitoring a call, can record  
> the call on demand" (see also the second question)? What about that?
>
> b) As an operator, I need to be able to monitor any call.
> I understand, that one can get the active connection from FS. Is  
> there a possibility to get into these calls?
> Or do I need to hack a "standard" call silently into a conference  
> call with the operator? If yes, is it possible to do that without  
> the participants in the call noticing it?
>
> Thanks a lot for your time and patience.
>
> Daniel
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