[Freeswitch-users] Call Monitoring and Recording with FS?

[Brian West]

Word of advice... our community is a unique one.  Just don't take anything personally and roll with the punches.  You'll fit right in if you take that advice.

/b
PS:  We have you now... you'll be hooked before long. muahahahah

On Feb 16, 2010, at 1:41 AM, Thomas Switch wrote:

> Hello FreeSWITCH folks,
> 
> I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH. 
> 
> Hope you don't mind answering two questions of mine:
> 
> 
> a) Similar to a call centre application, I'd need to record all conversation. 
> Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? 
> If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?
> 
> b) As an operator, I need to be able to monitor any call. 
> I understand, that one can get the active connection from FS. Is there a possibility to get into these calls?
> Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?
> 
> Thanks a lot for your time and patience.
> 
> Daniel

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20100216/f3e15fa0/attachment-0002.html