<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Daniel,<div><br></div><div>FreeSWITCH can definitely handle those requirements, and more, without hacking. I would encourage you to search around the wiki.</div><div><br></div><div>For recording:</div><div><a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session</a></div><div><br></div><div>You can enable it on any and all calls via your dialplan.</div><div><br></div><div>For call monitoring:</div><div><a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop</a></div><div><br></div><div><br></div><div>Good luck!</div><div>Rob</div><div><br><div><div>On Feb 16, 2010, at 1:41 AM, Thomas Switch wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Hello FreeSWITCH folks,<br><br>I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH. <br><br>Hope you don't mind answering two questions of mine:<br> <br><br>a) Similar to a call centre application, I'd need to record <b>all</b> conversation. <br>Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? <br> If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?<br><br> b) As an operator, I need to be able to monitor any call. <br> I understand, that one can get the active connection from FS. Is there a possibility to get into these calls?<br> Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?<br><br>Thanks a lot for your time and patience.<br><br>Daniel<br> _______________________________________________<br>FreeSWITCH-users mailing list<br><a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>http://lists.freeswitch.org/mailman/listinfo/freeswitch-users<br>UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users<br>http://www.freeswitch.org<br></blockquote></div><br></div></body></html>