[Freeswitch-users] Call Monitoring and Recording with FS?

[Rupa Schomaker]

a) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session
<http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session>(I'd
suggest recording to ${uuid}.wav, you can then use the uuid from the CDR to
find the wav file)

b) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop

<http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop>The second
(at least) is in the default configs

On Tue, Feb 16, 2010 at 1:41 AM, Thomas Switch <
freeswitchlistreceiver at gmail.com> wrote:

> Hello FreeSWITCH folks,
>
> I was asked to join a project in the VoIP field. Being a newbie to VoIP, I
> read a couple of books, many web pages and came across FreeSWITCH.
>
> Hope you don't mind answering two questions of mine:
>
>
> a) Similar to a call centre application, I'd need to record *all*conversation.
> Like "For quality assurance, all conversations will be recorded..."...
> Could I do that with FS or do I need an additional piece of software or
> hardware?
> If I cannot record all conversation easily, I might be able to water the
> requirement down to an "Operator monitoring a call, can record the call on
> demand" (see also the second question)? What about that?
>
> b) As an operator, I need to be able to monitor any call.
> I understand, that one can get the active connection from FS. Is there a
> possibility to get into these calls?
> Or do I need to hack a "standard" call silently into a conference call with
> the operator? If yes, is it possible to do that without the participants in
> the call noticing it?
>
> Thanks a lot for your time and patience.
>
> Daniel
>
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-- 
-Rupa
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