a) <a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session</a><div><a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session"></a>(I'd suggest recording to ${uuid}.wav, you can then use the uuid from the CDR to find the wav file)</div>
<div><br></div><div>b) <a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop">http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop</a></div><div><br></div><div><a href="http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop"></a>The second (at least) is in the default configs<br>
<br><div class="gmail_quote">On Tue, Feb 16, 2010 at 1:41 AM, Thomas Switch <span dir="ltr"><<a href="mailto:freeswitchlistreceiver@gmail.com">freeswitchlistreceiver@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hello FreeSWITCH folks,<br><br>I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH. <br><br>Hope you don't mind answering two questions of mine:<br>
<br><br>a) Similar to a call centre application, I'd need to record <b>all</b> conversation. <br>Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? <br>
If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?<br><br>
b) As an operator, I need to be able to monitor any call. <br>
I understand, that one can get the active connection from FS. Is there a possibility to get into these calls?<br>
Or do I need to hack a "standard" call silently into a conference call
with the operator? If yes, is it possible to do that without the
participants in the call noticing it?<br><br>Thanks a lot for your time and patience.<br><br>Daniel<br>
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<br></blockquote></div><br><br clear="all"><br>-- <br>-Rupa<br>
</div>