[Freeswitch-users] CallCenter Agent UUID-Standby

[Troy Anderson]

Hi António,

Take a look at this part of the wiki: http://wiki.freeswitch.org/wiki/Mod_callcenter#Callback

Note the last line of the sample dial plan:
    <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
If you want to throw them back in the loop, you have to explicitly do it in your dial plan.

-Troy

On Dec 16, 2010, at 10:30 AM, Antonio Teixeira wrote:

> Good Afternoon.
> 
> I'm leaving Asterisk ( yayyyyyyyyyyyyy) and was curious in trying out the Call Center feature,  uuid-standby , now i created a dialplan and I'm able to connect a caller to an agent.
> Now by my assumption as soon as the caller disconnects the agent should be trow back ( transfer) into the loop (4099 ext.) but instead i get an hangup and the sip client terminates the call.
> 
> Any ideas ?
> 
> Sample Dialplan
> 
> <extension>
>   <condition field="destination_number" expression="^(4099)$">
>     <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
> 
>     <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
>     <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />
> 
>     <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />
>     <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
> 
>     <action application="answer" />
>     <action application="playback" data="$${hold_music}"/>
>     <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
> 
>   </condition>
> </extension>
> 
> Thanks For Your Time
> António Teixeira
> 
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