<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Hi António,</div><div><br></div>Take a look at this part of the wiki: <a href="http://wiki.freeswitch.org/wiki/Mod_callcenter#Callback">http://wiki.freeswitch.org/wiki/Mod_callcenter#Callback</a><div><br></div><div>Note the last line of the sample dial plan:</div><div><span class="Apple-style-span" style="font-family: sans-serif; font-size: 13px; line-height: 19px; "><pre style="padding-top: 1em; padding-right: 1em; padding-bottom: 1em; padding-left: 1em; border-top-width: 1px; border-right-width: 1px; border-bottom-width: 1px; border-left-width: 1px; border-top-style: dashed; border-right-style: dashed; border-bottom-style: dashed; border-left-style: dashed; border-top-color: rgb(47, 111, 171); border-right-color: rgb(47, 111, 171); border-bottom-color: rgb(47, 111, 171); border-left-color: rgb(47, 111, 171); color: black; background-color: rgb(249, 249, 249); line-height: 1.1em; "> <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
</pre><div>If you want to throw them back in the loop, you have to explicitly do it in your dial plan.</div><div><br></div><div>-Troy</div><div><br></div></span><div><div>On Dec 16, 2010, at 10:30 AM, Antonio Teixeira wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">Good Afternoon.<br><br>I'm leaving Asterisk ( yayyyyyyyyyyyyy) and was curious in trying out the Call Center feature, uuid-standby , now i created a dialplan and I'm able to connect a caller to an agent.<br>Now by my assumption as soon as the caller disconnects the agent should be trow back ( transfer) into the loop (4099 ext.) but instead i get an hangup and the sip client terminates the call.<br>
<br>Any ideas ?<br><br>Sample Dialplan<br><br><pre><extension><br> <condition field="destination_number" expression="^(4099)$"><br> <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" /><br>
<action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" /><br> <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" /><br>
<action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" /><br> <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/><br>
<action application="answer" /><br> <action application="playback" data="$${hold_music}"/><br> <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call --><br>
</condition><br></extension><br></pre><br>Thanks For Your Time<br>António Teixeira<br><br>
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