[Freeswitch-users] CallCenter Agent UUID-Standby

[Antonio Teixeira]

Good Afternoon.

I'm leaving Asterisk ( yayyyyyyyyyyyyy) and was curious in trying out the
Call Center feature,  uuid-standby , now i created a dialplan and I'm able
to connect a caller to an agent.
Now by my assumption as soon as the caller disconnects the agent should be
trow back ( transfer) into the loop (4099 ext.) but instead i get an hangup
and the sip client terminates the call.

Any ideas ?

Sample Dialplan

<extension>
  <condition field="destination_number" expression="^(4099)$">
    <action application="set" data="res=${callcenter_config(agent set
uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
    <action application="set" data="res=${callcenter_config(agent set
type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
    <action application="set" data="res=${callcenter_config(agent set
status ${caller_id_number}@${domain_name} 'Available (On Demand)')}"
/>
    <action application="set" data="res=${callcenter_config(agent set
state ${caller_id_number}@${domain_name} 'Waiting')}" />
    <action application="set"
data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
    <action application="answer" />
    <action application="playback" data="$${hold_music}"/>
    <action application="transfer" data="4099"/> <!-- Remove this if
you just want to get a single call -->
  </condition>
</extension>


Thanks For Your Time
António Teixeira
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