[Freeswitch-users] CallCenter Agent UUID-Standby

[Antonio Teixeira]

Hello Troy ,

But that part is present in the dial plan and as soon as a caller hangups an
hangup is also send to the agent and it doesn't seem to recover from that.

Full Debug Log And Dialplan in paste bin
http://pastebin.com/ADFfLPtR

Thank you all for all your time
Antonio


2010/12/17 Troy Anderson <freeswitch at tlainvestments.com>

> Hi António,
>
> Take a look at this part of the wiki:
> http://wiki.freeswitch.org/wiki/Mod_callcenter#Callback
>
> Note the last line of the sample dial plan:
>
>     <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
>
> If you want to throw them back in the loop, you have to explicitly do it in
> your dial plan.
>
> -Troy
>
> On Dec 16, 2010, at 10:30 AM, Antonio Teixeira wrote:
>
> Good Afternoon.
>
> I'm leaving Asterisk ( yayyyyyyyyyyyyy) and was curious in trying out the
> Call Center feature,  uuid-standby , now i created a dialplan and I'm able
> to connect a caller to an agent.
> Now by my assumption as soon as the caller disconnects the agent should be
> trow back ( transfer) into the loop (4099 ext.) but instead i get an hangup
> and the sip client terminates the call.
>
> Any ideas ?
>
> Sample Dialplan
>
> <extension>
>   <condition field="destination_number" expression="^(4099)$">
>     <action application="set" data="res=${callcenter_config(agent set uuid ${caller_id_number}@${domain_name} '${uuid}')}" />
>
>
>
>     <action application="set" data="res=${callcenter_config(agent set type ${caller_id_number}@${domain_name} 'uuid-standby')}" />
>     <action application="set" data="res=${callcenter_config(agent set status ${caller_id_number}@${domain_name} 'Available (On Demand)')}" />
>
>
>
>     <action application="set" data="res=${callcenter_config(agent set state ${caller_id_number}@${domain_name} 'Waiting')}" />
>     <action application="set" data="cc_warning_tone=tone_stream://%(200,0,500,600,700)"/>
>
>
>
>     <action application="answer" />
>     <action application="playback" data="$${hold_music}"/>
>     <action application="transfer" data="4099"/> <!-- Remove this if you just want to get a single call -->
>
>
>
>   </condition>
> </extension>
>
>
> Thanks For Your Time
> António Teixeira
>
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