[Freeswitch-users] skill-based ACD

[Remko Kloosterman]

Hello Michael,

 

Do you still want to follow up on this? I'm having difficulty gathering
the old stuff in an understandable form. Also, it looks like the open
source ACD Spice Telephony by Andrew Thompson can do just what you might
need. 

 

Remko

 

Van: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] Namens Michael
Collins
Verzonden: donderdag 17 september 2009 22:58
Aan: freeswitch-users at lists.freeswitch.org
Onderwerp: Re: [Freeswitch-users] skill-based ACD

 

 

On Thu, Sep 17, 2009 at 12:13 PM, Remko Kloosterman
<R.Kloosterman at mtel.nl> wrote:

I have been working on several voice projects in the past with ACD
features, mostly based on TDM technology. It's all commercial stuff, but
I have the experience and I am willing to share that. If anyone wishes
to start such a development I'm sure I can dig up a functional model and
help with the design. 

 

I would like to see the functional model. That sounds interesting. We
could take it from there. Perhaps the FS community will have a few
members willing to help out.
-MC

 

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