[Freeswitch-dev] mod_callcenter => mod_huntgroup.

[João Mesquita]

Check the following channel vars:

leg_timeout --> This will timeout a leg only and must be set on [] and not
globally
call_timeout --> This will set global timeout for the entire
originate/bridge but only for ringing state
leg_delay_start --> This will delay the leg to start and must be set under
[] and not globally


With these 3 items, you must be able to do what you need/want.

Regards,
João Mesquita



On Thu, Sep 20, 2012 at 3:34 PM, Ali Işık <fenlisesi at gmail.com> wrote:

> Essentially, it would be a poor man's call center.  Imagine that the
> customer already has a proxy set up and integrated into their systems.
>  They want to be able to set up a scenario such as:
>
> When 101 is dialed,
> (1)   Ring 201
> (2)   If there is no response in 5 seconds, ring 30[0-9] in parallel,
> but not exactly simultaneously, because the customer does not want the
> proxy to be flooded.  Randomize the list and send out INVITEs with,
> say, 100ms intervals (this should be settable)
> (3)   If there is no response in 10 seconds, ring 4[0-4][0-9] (quasi-)
> simultaneously.
> (4)   If there is no response in 10 seconds, go to IVR.
>
> The customer wants to be able to ring 50 user agents
> (quasi-)simultaneously.  They don't want to load their proxy
> unnecessarily and they don't want to confuse/flood the caller's user
> agent, either.  There are other considerations, too, that I don't want
> to bore you with at this point. :-)
>
> I thought a FreeSWITCH b2bua app (such as mod_huntgroup) would fit the
> bill here.
>
> Do you think I could set this up through configuration only?  That
> would be awesome, but the requirements are kind of specific, so I
> presumed that I would have to roll my own module.
>
> Best,
>
> -- Ali Isik
>
> On Thu, Sep 20, 2012 at 4:55 PM, João Mesquita <jmesquita at freeswitch.org>
> wrote:
> > What would mod_huntgroup do? We have mod_lcr that does lcr based on sql
> > lookups for example...
> >
> > Regards,
> > João Mesquita
> >
> >
> >
> > On Thu, Sep 20, 2012 at 7:15 AM, Ali Işık <fenlisesi at gmail.com> wrote:
> >>
> >> Hello, devs,
> >>
> >> I am thinking about developing a mod_huntgroup.  I am new to
> >> FreeSWITCH and would appreciate any help starting up.
> >>
> >> At first glance, mod_callcenter seems to have some relevant features.
> >> I am trying to decide whether it would make a good starting point.  In
> >> particular, I would like to know how mod_callcenter is viewed by you
> >> guys -- is it widely used, for instance, and actively maintained? Does
> >> it have a place in your roadmap?
> >>
> >> Cheers,
> >>
> >> -- Ali Isik
> >>
> >>
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> >> 
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> _________________________________________________________________________
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> http://www.freeswitchsolutions.com
>
> 
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