[Freeswitch-users] Hold Music not Playing when pressing Hold on Polycom Phone

Michael Jerris mike at jerris.com
Thu Feb 6 16:04:04 MSK 2014

I don't see the phone actually sending the hold signal there, try turning on sip trace and confirming what the phone is actually sending.  Compare that to your dev environment where it works.


On Feb 6, 2014, at 12:11 AM, Lyle Pratt <lylepratt at gmail.com> wrote:

> Hi Guys,
> When I press the HOLD button (or start to transfer someone, join a conference, etc) the configured hold music will not play.
> I previously had this working in production, but all of the sudden it is no longer working I can't figure out why. It works fine in my development environment on my local network, but not when I'm registering to Public IPs. I first thought it was a Polycom specific NAT issue, but then I tried it with a different phone (Cisco) from a different network with no success either.
> Here is a Pastebin of the Freeswitch console logs when I press the hold button on my device and no hold music occurs.
> http://pastebin.com/p6xtwyz7
> Does anyone have any ideas on how on earth I messed this up? Its the last piece of the puzzle I have in completely getting this working! Any help appreciated
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