[Freeswitch-users] Hold Music not Playing when pressing Hold on Polycom Phone

Brian West brian at freeswitch.org
Sat Feb 8 04:58:46 MSK 2014

What firmware are you running on this phone?
Brian West
brian at freeswitch.org
FreeSWITCH Solutions, LLC
PO BOX 2531
Brookfield, WI 53008-2531
Twitter: @FreeSWITCH , @briankwest

T: +1.918.420.9001  |  F: +1.918.420.9002  |  M: +1.918.424.WEST
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On Feb 5, 2014, at 11:11 PM, Lyle Pratt <lylepratt at gmail.com> wrote:

> Hi Guys,
> When I press the HOLD button (or start to transfer someone, join a conference, etc) the configured hold music will not play.
> I previously had this working in production, but all of the sudden it is no longer working I can't figure out why. It works fine in my development environment on my local network, but not when I'm registering to Public IPs. I first thought it was a Polycom specific NAT issue, but then I tried it with a different phone (Cisco) from a different network with no success either.
> Here is a Pastebin of the Freeswitch console logs when I press the hold button on my device and no hold music occurs.
> http://pastebin.com/p6xtwyz7
> Does anyone have any ideas on how on earth I messed this up? Its the last piece of the puzzle I have in completely getting this working! Any help appreciated.
> Thanks,
> Lyle Pratt

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