[Freeswitch-users] CRM and FreeSwitch

[Avi Marcus]

Other integration possibilities:

   - screen pop (common): When a call comes in to a user, their compute
   automatically searches for that phone number and opens the user's account
   - call logging -- keep a log of the calls in/out from the user - how
   long, which date

-Avi

On Thu, Jan 24, 2013 at 3:00 AM, Sean Devoy <sdevoy at bizfocused.com> wrote:

> A customer has asked if anyone has any experience integrating FreeSwitch
> into a CRM (Customer Relationship Manager)?****
>
> ** **
>
> I am a little puzzled by the request.  I guess I am curious how it could
> be utilized.  Their current CRM is browser based, so I would assume they
> are looking for “Call this customer” functions and maybe ROBO-Calling.  Am
> I missing something else here?****
>
> ** **
>
> We have PC based code that will make their local Cisco phone pickup and
> dial a number selected from Outlook, etc.  That doesn’t even require FS..
> Maybe I am missing the big picture.  I am fairly sure we are not talking
> about predictive dialing and that whole can of worms.****
>
> ** **
>
> Thanks for your thoughts.****
>
> Sean****
>
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