<div dir="ltr">Other integration possibilities:<div><ul style><li style>screen pop (common): When a call comes in to a user, their compute automatically searches for that phone number and opens the user's account</li><li style>
call logging -- keep a log of the calls in/out from the user - how long, which date</li></ul><div><div dir="ltr"><span style="font-family:Verdana,Arial,Helvetica,sans-serif;font-size:small">-Avi</span></div></div><br><div class="gmail_quote">
On Thu, Jan 24, 2013 at 3:00 AM, Sean Devoy <span dir="ltr"><<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal">A customer has asked if anyone has any experience integrating FreeSwitch into a CRM (Customer Relationship Manager)?<u></u><u></u></p><p class="MsoNormal">
<u></u> <u></u></p><p class="MsoNormal">I am a little puzzled by the request. I guess I am curious how it could be utilized. Their current CRM is browser based, so I would assume they are looking for “Call this customer” functions and maybe ROBO-Calling. Am I missing something else here?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">We have PC based code that will make their local Cisco phone pickup and dial a number selected from Outlook, etc. That doesn’t even require FS. Maybe I am missing the big picture. I am fairly sure we are not talking about predictive dialing and that whole can of worms.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Thanks for your thoughts.<span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></p><span class="HOEnZb"><font color="#888888"><p class="MsoNormal">
Sean<u></u><u></u></p></font></span></div></div><br>_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<br></blockquote></div><br></div></div>