[Freeswitch-users] IVR menu failure/timeout action

[Michael Collins]

What was the jira ticket number that you opened? You can view the status
there at jira.freeswitch.org.

-MC

On Thu, Nov 18, 2010 at 2:51 AM, Antonio <asilva at wirelessmundi.com> wrote:

> Hi,
>
> Any advance on this feature?
> Can you tell me here is this feature in the jira? i would like to
> monitor this nice feature.
>
> I nice idea would be to have a parameter in the IVR menu
> "action-on-timeout", the same as "menu-exec-app", where you can
> configured a transfer or another app to be executed when timeout
> reached.
>
> Right know i managed to have an action on timeout using the dialplan and
> fetching the variable "ivr_menu_status". But for sub-menus when timeout
> it always jump to the parent menu.
> So for sub-menus i do transfer in a context for the ivr menu, but i
> loose the action "menu-back" and "menu-top".
>
> Thanks,
> António
>
>
> On Tue, 2010-07-20 at 14:49 -0700, Michael Collins wrote:
> > I have confirmed this behavior in the latest git as of last night. I
> > don't know if this is by design or not. I would open JIRA as a feature
> > request to have this behavior modified. The other alternative would be
> > to have each IVR submenu called via transfer instead of menu-sub:
> >
> > <snip>
> > <!-- go to sub menu -->
> > <entry action="menu-exec-app" digits="1" param="transfer sub_menu_1
> > XML"/>
> > </snip>
> >
> > Then have a dp extension to handle that:
> > <extension name="sub menu 1">
> >   <condition field="destination_number" expression="^(sub_menu_1)$">
> >     <action application="ivr" data="m800_ivr_submenu-m_ch"/>
> >   </condition>
> > </extension>
> >
> > -MC
> >
> > On Mon, Jul 19, 2010 at 2:37 AM, Raymond Chan
> > <raymondchan at commverge.com> wrote:
> >         Hi all,
> >
> >
> >
> >         I am experiencing an IVR problem. Except the top menu, all
> >         other sub menu will not hang up after reached max invalid
> >         input or timeout limit. It will go back up upper menu. I want
> >         it to load the exit-sound and then hang the call when it
> >         reached max invalid input or timeout limit. Do you tell how to
> >         configure?
> >
> >
> >
> >                  <menu name="m800_ivr_submenu-m_ch"
> >
> >
> >         greet-long="C:/FreeSWITCH/recordings/800-ivr-2nd-m.wav"
> >
> >
> >         greet-short="C:/FreeSWITCH/recordings/greet-short-m.wav"
> >
> >
> >         invalid-sound="ivr/ivr-that_was_an_invalid_entry-m.wav"
> >
> >
> >         exit-sound="voicemail/vm-goodbye-m.wav"
> >
> >                                 timeout="5000"
> >
> >                                 max-failures="2">
> >
> >                          <entry action="menu-exec-app" digits="1"
> >         param="playback
> >         C:/FreeSWITCH/recordings/800-ivr-announcement-m_ch.wav"/>
> >
> >                          <entry action="menu-exec-app" digits="2"
> >         param="lua endcall-m.lua"/>
> >
> >                  </menu>
> >
> >
> >
> >         Thanks
> >
> >
> >
> >         Raymond
> >
> >
> >
> >         _______________________________________________
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> >
> >
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> --
>
> Un cordial saludo / Best regards,
>
>  _________________________
>
> António Silva
>
> E-mail:asilva at wirelessmundi.com <E-mail%3Aasilva at wirelessmundi.com>
>
>
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