[Freeswitch-users] IVR menu failure/timeout action

[Antonio]

Hi,

Any advance on this feature?
Can you tell me here is this feature in the jira? i would like to
monitor this nice feature.

I nice idea would be to have a parameter in the IVR menu
"action-on-timeout", the same as "menu-exec-app", where you can
configured a transfer or another app to be executed when timeout
reached. 

Right know i managed to have an action on timeout using the dialplan and
fetching the variable "ivr_menu_status". But for sub-menus when timeout
it always jump to the parent menu. 
So for sub-menus i do transfer in a context for the ivr menu, but i
loose the action "menu-back" and "menu-top". 

Thanks,
António


On Tue, 2010-07-20 at 14:49 -0700, Michael Collins wrote:
> I have confirmed this behavior in the latest git as of last night. I
> don't know if this is by design or not. I would open JIRA as a feature
> request to have this behavior modified. The other alternative would be
> to have each IVR submenu called via transfer instead of menu-sub:
> 
> <snip>
> <!-- go to sub menu -->
> <entry action="menu-exec-app" digits="1" param="transfer sub_menu_1
> XML"/>
> </snip>
> 
> Then have a dp extension to handle that:
> <extension name="sub menu 1">
>   <condition field="destination_number" expression="^(sub_menu_1)$">
>     <action application="ivr" data="m800_ivr_submenu-m_ch"/>
>   </condition>
> </extension>
> 
> -MC
> 
> On Mon, Jul 19, 2010 at 2:37 AM, Raymond Chan
> <raymondchan at commverge.com> wrote:
>         Hi all,
>         
>          
>         
>         I am experiencing an IVR problem. Except the top menu, all
>         other sub menu will not hang up after reached max invalid
>         input or timeout limit. It will go back up upper menu. I want
>         it to load the exit-sound and then hang the call when it
>         reached max invalid input or timeout limit. Do you tell how to
>         configure? 
>         
>          
>         
>                  <menu name="m800_ivr_submenu-m_ch"
>         
>         
>         greet-long="C:/FreeSWITCH/recordings/800-ivr-2nd-m.wav"
>         
>         
>         greet-short="C:/FreeSWITCH/recordings/greet-short-m.wav"
>         
>         
>         invalid-sound="ivr/ivr-that_was_an_invalid_entry-m.wav"
>         
>         
>         exit-sound="voicemail/vm-goodbye-m.wav"
>         
>                                 timeout="5000"
>         
>                                 max-failures="2">
>         
>                          <entry action="menu-exec-app" digits="1"
>         param="playback
>         C:/FreeSWITCH/recordings/800-ivr-announcement-m_ch.wav"/>
>         
>                          <entry action="menu-exec-app" digits="2"
>         param="lua endcall-m.lua"/>            
>         
>                  </menu>
>         
>          
>         
>         Thanks
>         
>          
>         
>         Raymond
>         
>         
>         
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-- 

Un cordial saludo / Best regards, 

 _________________________

António Silva

E-mail:asilva at wirelessmundi.com