[Freeswitch-users] (no subject)

[fidibus83]

Great! Is there an example in the wiki? I don’t find something like this!

 

  _____  

Von: freeswitch-users-bounces at lists.freeswitch.org
[mailto:freeswitch-users-bounces at lists.freeswitch.org] Im Auftrag von
Michael Jerris
Gesendet: Freitag, 2. Januar 2009 18:56
An: freeswitch-users at lists.freeswitch.org
Betreff: Re: [Freeswitch-users] (no subject)

 

Yes, callback agents are now part of mod_fifo as well.

 

On Jan 2, 2009, at 6:30 AM, fidibus83 wrote:





Hello!

 

Can FS do something like an ACD?

 

I have configure a Supportqueue like this:

 

<extension name=”supportqueue”>

    <condition field=”destination_number” expression=”^991$”>

            <action application=”set” data=”$${hold_music}”/>

            <action application=”answer”/>

            <action application=”fifo” data=”supportqueue in”

     </condition>

</extension>

 

And my Agents are in a Call Group. How can I transfer the call to a free
agent?

 

I saw the example in mod_fifo. But my Agent can’t wait in the queue all the
time. Is it possible that the agents are called back when a call is waiting
in the queue?

 

=
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20090105/32c1de6a/attachment-0002.html