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<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:navy'>Great! Is there an
example in the wiki? I don’t find something like this!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt; font-family:Tahoma;font-weight:bold'>Von:</span></font></b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] <b><span style='font-weight:bold'>Im Auftrag von </span></b>Michael Jerris<br>
<b><span style='font-weight:bold'>Gesendet:</span></b> Freitag, 2. Januar 2009
18:56<br>
<b><span style='font-weight:bold'>An:</span></b> <st1:PersonName w:st="on">freeswitch-users@lists.freeswitch.org</st1:PersonName><br>
<b><span style='font-weight:bold'>Betreff:</span></b> Re: [Freeswitch-users]
(no subject)</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>Yes, callback agents are now part of mod_fifo as well.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size: 12.0pt'>On Jan 2, 2009, at 6:30 AM, fidibus83 wrote:<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:black'>Hello!<u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size: 10.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'>Can FS do something like
an ACD?<u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'>I have configure a
Supportqueue like this:<u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'><extension
name=”supportqueue”><u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'> <condition
field=”destination_number” expression=”^991$”><u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<action application=”set” data=”$${hold_music}”/><u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'>
<action application=”answer”/><u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'>
<action application=”fifo” data=”supportqueue in”<u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'>
</condition><u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'></extension><u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'>And my Agents are in a
Call Group. How can I transfer the call to a free agent?<u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'><u1:p> </u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=black face=Arial><span lang=EN-GB style='font-size:10.0pt;font-family:Arial;color:black'>I saw the example in
mod_fifo. But my Agent can’t wait in the queue all the time. Is it possible
that the agents are called back when a call is waiting in the queue?<u1:p></u1:p></span></font><font color=black><span style='color:black'><o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
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