[Freeswitch-users] Calling Queue Implementation

Josip Djuricic josip.djuricic at primatel.hr
Wed Apr 23 07:04:14 PDT 2008

Hi there,

ain't sure if it's the best approach, but you could probably do it 
trough dialplan with something like this...

<action application="set" data="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/>

and then continue it to next agent, and so on....


Pete Kay wrote:
> Hi,
> I am in the processing of implementing a typical scenario for service 
> call.  So, in my scenario, I would have several agents who may log in 
> and log out of the queue at different times of the day.
> People can call in and will be routed to one of the available agents.  
> If no agent responses within 1 mins, then they would be asked to call 
> back again.
> I checked the fifo mod, and I see how I can pack and unpark a user in 
> the queue.  However, how would I be able to route call to the agent 
> automatically? 
> Does it mean the agent have to initiate by pressing a # key and then 
> have the dialplan to  fetch the first user from the queue (using fifo 
> out ) ?  How is it possible for the agent's phone to ring 
> automatically when a user is added to the queue?
> If someone can show me with an example, it will be greatly appreciated.
> Regards,
> Pete
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