[Freeswitch-users] Calling Queue Implementation

[Jonas Gauffin]

I'm doing this by using the eventsocket to keep track of the state of
each user in my own server (by monitoring all channel state events).
Then I got a ivr script that is invoked for all incoming calls to the queue.
The script just plays queue messages until it get's told by server
(through a socket) to transfer the call.

I can share my event socket implementation (done in C#, compiled into
a .Net lib) if anyone is interested.

On Wed, Apr 23, 2008 at 4:04 PM, Josip Djuricic
<josip.djuricic at primatel.hr> wrote:
> Hi there,
>
>  ain't sure if it's the best approach, but you could probably do it
>  trough dialplan with something like this...
>
>  <action application="set" data="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/>
>
>  and then continue it to next agent, and so on....
>
>  Josip
>
>
>
>
>  Pete Kay wrote:
>  > Hi,
>  >
>  > I am in the processing of implementing a typical scenario for service
>  > call.  So, in my scenario, I would have several agents who may log in
>  > and log out of the queue at different times of the day.
>  > People can call in and will be routed to one of the available agents.
>  > If no agent responses within 1 mins, then they would be asked to call
>  > back again.
>  >
>  > I checked the fifo mod, and I see how I can pack and unpark a user in
>  > the queue.  However, how would I be able to route call to the agent
>  > automatically?
>  >
>  > Does it mean the agent have to initiate by pressing a # key and then
>  > have the dialplan to  fetch the first user from the queue (using fifo
>  > out ) ?  How is it possible for the agent's phone to ring
>  > automatically when a user is added to the queue?
>  >
>  > If someone can show me with an example, it will be greatly appreciated.
>  >
>  > Regards,
>  > Pete
>  > ------------------------------------------------------------------------
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