[Freeswitch-users] Calling Queue Implementation
jonas.gauffin at gmail.com
Wed Apr 23 07:37:44 PDT 2008
I'm doing this by using the eventsocket to keep track of the state of
each user in my own server (by monitoring all channel state events).
Then I got a ivr script that is invoked for all incoming calls to the queue.
The script just plays queue messages until it get's told by server
(through a socket) to transfer the call.
I can share my event socket implementation (done in C#, compiled into
a .Net lib) if anyone is interested.
On Wed, Apr 23, 2008 at 4:04 PM, Josip Djuricic
<josip.djuricic at primatel.hr> wrote:
> Hi there,
> ain't sure if it's the best approach, but you could probably do it
> trough dialplan with something like this...
> <action application="set" data="continue_on_fail=NORMAL_TEMPORARY_FAILURE,BUSY,NO_ANSWER,TIMEOUT"/>
> and then continue it to next agent, and so on....
> Pete Kay wrote:
> > Hi,
> > I am in the processing of implementing a typical scenario for service
> > call. So, in my scenario, I would have several agents who may log in
> > and log out of the queue at different times of the day.
> > People can call in and will be routed to one of the available agents.
> > If no agent responses within 1 mins, then they would be asked to call
> > back again.
> > I checked the fifo mod, and I see how I can pack and unpark a user in
> > the queue. However, how would I be able to route call to the agent
> > automatically?
> > Does it mean the agent have to initiate by pressing a # key and then
> > have the dialplan to fetch the first user from the queue (using fifo
> > out ) ? How is it possible for the agent's phone to ring
> > automatically when a user is added to the queue?
> > If someone can show me with an example, it will be greatly appreciated.
> > Regards,
> > Pete
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