Hello FreeSWITCH folks, I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH. Hope you don't mind answering two questions of mine: a) Similar to a call centre application, I'd need to record *all*conversation. Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that? b) As an operator, I need to be able to monitor any call. I understand, that one can get the active connection from FS. Is there a possibility to get into these calls? Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it? Thanks a lot for your time and patience. Daniel
Thomas Switch <freeswitchlistreceiver@gmail.com> said:
I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH.
Well, then, you are primed and ready for this. http://wiki.freeswitch.org/ -- Russell Mosemann ________________________________________________________ Concordia University, Nebraska See http://www.cune.edu/ for the latest news and events!
a) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session <http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session>(I'd suggest recording to ${uuid}.wav, you can then use the uuid from the CDR to find the wav file) b) http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop <http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop>The second (at least) is in the default configs On Tue, Feb 16, 2010 at 1:41 AM, Thomas Switch < freeswitchlistreceiver@gmail.com> wrote:
Hello FreeSWITCH folks,
I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH.
Hope you don't mind answering two questions of mine:
a) Similar to a call centre application, I'd need to record *all*conversation. Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?
b) As an operator, I need to be able to monitor any call. I understand, that one can get the active connection from FS. Is there a possibility to get into these calls? Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?
Thanks a lot for your time and patience.
Daniel
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- -Rupa
Hi Daniel, FreeSWITCH can definitely handle those requirements, and more, without hacking. I would encourage you to search around the wiki. For recording: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session You can enable it on any and all calls via your dialplan. For call monitoring: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop Good luck! Rob On Feb 16, 2010, at 1:41 AM, Thomas Switch wrote:
Hello FreeSWITCH folks,
I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH.
Hope you don't mind answering two questions of mine:
a) Similar to a call centre application, I'd need to record all conversation. Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?
b) As an operator, I need to be able to monitor any call. I understand, that one can get the active connection from FS. Is there a possibility to get into these calls? Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?
Thanks a lot for your time and patience.
Daniel _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Word of advice... our community is a unique one. Just don't take anything personally and roll with the punches. You'll fit right in if you take that advice. /b PS: We have you now... you'll be hooked before long. muahahahah On Feb 16, 2010, at 1:41 AM, Thomas Switch wrote:
Hello FreeSWITCH folks,
I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH.
Hope you don't mind answering two questions of mine:
a) Similar to a call centre application, I'd need to record all conversation. Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?
b) As an operator, I need to be able to monitor any call. I understand, that one can get the active connection from FS. Is there a possibility to get into these calls? Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?
Thanks a lot for your time and patience.
Daniel
Daniel, Welcome to the wonderful and crazy world of VoIP! FreeSWITCH is totally awesome and can do all sorts of things. It is like a cross between a Hemi and a box of Lego bricks: it is extremely powerful and you can build all sorts of things with it. Here's the caveat: there probably isn't a pre-rolled solution for your setup. That being said, if you have any programming skills, or if you have access to some IT resources at your firm, then you can probably build something for your enterprise. Alternatively, you can email consulting@freeswitch.org and seek professional (i.e. paid) help. My recommendation is to learn more about FreeSWITCH from these resources: wiki.freeswitch.org lists.freeswitch.org (freeswitch-users is the main list) #freeswitch channel on irc.freenode.net Community conf call on Fridays: http://wiki.freeswitch.org/wiki/Weekly_Conference_Call A very gentle intro to FreeSWITCH can be found here: http://bit.ly/EpVrv After that then it's off to the wiki. There is a FreeSWITCH book in writing, probably due out by summer time. In the meantime the community will be happy to answer questions, especially if you roll up your sleeves and try things before you ask. Last pieces of advice: Use Linux distro CentOS 5.3, and use x86_64 if you have 64bit hardware. We've seen crazy things happen with using 32bit Linux on 64bit hardware. Also, use latest SVN trunk or download from latest.freeswitch.org. FreeSWITCH is a unique project where the latest SVN trunk is almost always more stable than the "latest stable" release. Hint: if you want to update your FreeSWITCH installation to "the latest" then just go to your source directory and type "make current" and it will do the rest. Have fun! -Michael On Mon, Feb 15, 2010 at 11:41 PM, Thomas Switch < freeswitchlistreceiver@gmail.com> wrote:
Hello FreeSWITCH folks,
I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH.
Hope you don't mind answering two questions of mine:
a) Similar to a call centre application, I'd need to record *all*conversation. Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?
b) As an operator, I need to be able to monitor any call. I understand, that one can get the active connection from FS. Is there a possibility to get into these calls? Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?
Thanks a lot for your time and patience.
Daniel
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (6)
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Brian West
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Michael Collins
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Rob Forman
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Rupa Schomaker
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Russell.Mosemann＠cune.org
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Thomas Switch