Hello FreeSWITCH folks,
I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH.
Hope you don't mind answering two questions of mine:
a) Similar to a call centre application, I'd need to record all conversation.
Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware?
If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?
b) As an operator, I need to be able to monitor any call.
I understand, that one can get the active connection from FS. Is there a possibility to get into these calls?
Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?
Thanks a lot for your time and patience.
Daniel
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