Hi Daniel, FreeSWITCH can definitely handle those requirements, and more, without hacking. I would encourage you to search around the wiki. For recording: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_record_session You can enable it on any and all calls via your dialplan. For call monitoring: http://wiki.freeswitch.org/wiki/Misc._Dialplan_Tools_eavesdrop Good luck! Rob On Feb 16, 2010, at 1:41 AM, Thomas Switch wrote:
Hello FreeSWITCH folks,
I was asked to join a project in the VoIP field. Being a newbie to VoIP, I read a couple of books, many web pages and came across FreeSWITCH.
Hope you don't mind answering two questions of mine:
a) Similar to a call centre application, I'd need to record all conversation. Like "For quality assurance, all conversations will be recorded..."... Could I do that with FS or do I need an additional piece of software or hardware? If I cannot record all conversation easily, I might be able to water the requirement down to an "Operator monitoring a call, can record the call on demand" (see also the second question)? What about that?
b) As an operator, I need to be able to monitor any call. I understand, that one can get the active connection from FS. Is there a possibility to get into these calls? Or do I need to hack a "standard" call silently into a conference call with the operator? If yes, is it possible to do that without the participants in the call noticing it?
Thanks a lot for your time and patience.
Daniel _______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org