Time needed for ringing a call group
I have support call group that works as it should. When a caller selects the support call group it rings all the support extensions as it should. The problem arises when a support member is logged in to their extension but is not at their computer. The call will continue to ring the call group forever. I would like to change this so it will only ring for a set amount of time. Currently if the support group is busy or they manually decline the call the incoming call will be transferred to the general extension. I would like to mimic this behaviour when the call goes unanswered after 20 secs or so. Here is the Call Group Settings: <extension name="group_dial_support"> <condition field="destination_number" expression="^2001$"> <action application="set" data="call_timeout=2000"/> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="continue_on_fail=true"/> <action application="bridge" data="group/support@$${domain}"/> <action application="answer"/> <action application="sleep" data="100"/> <action application="bridge" data="sofia/internal/1000@$${domain}"/> </condition> </extension> I hope I’ve explained my problem clearly. -Rob Robert Longfield SEO Specialist KL Insight http://klinsight.com/ Tel: 613-344-2116 | Fax: 613.634.7029 993 Princess Street, Suite 212 Kingston, ON K7L 1H3, Canada Notice of Confidentiality: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review re-transmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error please contact the sender immediately by return electronic transmission and then immediately delete this transmission including all attachments without copying distributing or disclosing same.
On Fri, 8 Jun 2012 14:39:26 -0500 Brian West <brian@freeswitch.org> wrote:
do ÿoü really mean 2000 secondś hërë? ^ ^ ^ ^ ^ Sent from my biplane at 450ft (beach hut 2.0 upgrade)
Hmm, either you're kidding or you have a keyboard|board problem Brian; you're answer to Carlo also contains strange characters. JY Sent from my bitch phone (B-bra update) -- You will be dead within a year.
It's worse, he has an iPad. Brian Foster Endigo Computer LLC Sent from my Android phone (the mother of all upgrades) On Jun 8, 2012 4:29 PM, "Bzzz" <lazyvirus@gmx.com> wrote:
On Fri, 8 Jun 2012 14:39:26 -0500 Brian West <brian@freeswitch.org> wrote:
do ÿoü really mean 2000 secondś hërë? ^ ^ ^ ^ ^ Sent from my biplane at 450ft (beach hut 2.0 upgrade)
Hmm, either you're kidding or you have a keyboard|board problem Brian; you're answer to Carlo also contains strange characters.
JY
Sent from my bitch phone (B-bra update) -- You will be dead within a year.
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On Fri, 8 Jun 2012 18:52:34 -0400 Brian Foster <bdfoster@endigotech.com> wrote:
It's worse, he has an iPad.
OMFG, does he know that he risks an eternal 406 damnation from the SIP god? -- * Omnic looks at his 33.6k link and then looks at Joy * Mercury cuddles his cable modem.. (=:]
Thanks for catching that. I have no idea where 2000 came from. I'd like to say I was thinking milliseconds but that doesn't work either :) I could also blame it on my team member that hosed the entire system which I had to pull backups to restore except 2000 was in the backups.... Well thanks for catching my goof, the system works much better already! -Rob -----Original Message----- From: Brian West Sent: Saturday, June 09, 2012 2:49 PM To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] Time needed for ringing a call group I alway kid, but my question real. 2000 seconds was exceśśïvè! (^-^)/ Sent from my iPad On Jun 8, 2012, at 3:30 PM, Bzzz <lazyvirus@gmx.com> wrote:
Hmm, either you're kidding or you have a keyboard|board problem
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Your call_timeout is set to 2000 seconds. Change it to <action application="set" data="call_timeout=20"/> --Victor On Fri, Jun 8, 2012 at 11:25 AM, Robert Longfield <robert.longfield@klinsight.com> wrote:
I have support call group that works as it should. When a caller selects the support call group it rings all the support extensions as it should. The problem arises when a support member is logged in to their extension but is not at their computer. The call will continue to ring the call group forever. I would like to change this so it will only ring for a set amount of time.
Currently if the support group is busy or they manually decline the call the incoming call will be transferred to the general extension. I would like to mimic this behaviour when the call goes unanswered after 20 secs or so.
Here is the Call Group Settings:
<extension name="group_dial_support"> <condition field="destination_number" expression="^2001$"> <action application="set" data="call_timeout=2000"/> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="continue_on_fail=true"/> <action application="bridge" data="group/support@$${domain}"/> <action application="answer"/> <action application="sleep" data="100"/> <action application="bridge" data="sofia/internal/1000@$${domain}"/> </condition> </extension>
I hope I’ve explained my problem clearly.
-Rob
Robert Longfield SEO Specialist KL Insight http://klinsight.com/ Tel: 613-344-2116 | Fax: 613.634.7029 993 Princess Street, Suite 212 Kingston, ON K7L 1H3, Canada
Notice of Confidentiality: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review re-transmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error please contact the sender immediately by return electronic transmission and then immediately delete this transmission including all attachments without copying distributing or disclosing same.
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
Join Us At ClueCon - Aug 7-9, 2012
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (5)
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Brian Foster
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Brian West
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Bzzz
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Robert Longfield
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Victor