I have support call group that works as it should. When a caller selects the support call group it rings all the support extensions as it should. The problem arises when a support member is logged in to their extension but is not at their computer. The call will continue to ring the call group forever. I would like to change this so it will only ring for a set amount of time. Currently if the support group is busy or they manually decline the call the incoming call will be transferred to the general extension. I would like to mimic this behaviour when the call goes unanswered after 20 secs or so. Here is the Call Group Settings: <extension name="group_dial_support"> <condition field="destination_number" expression="^2001$"> <action application="set" data="call_timeout=2000"/> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="continue_on_fail=true"/> <action application="bridge" data="group/support@$${domain}"/> <action application="answer"/> <action application="sleep" data="100"/> <action application="bridge" data="sofia/internal/1000@$${domain}"/> </condition> </extension> I hope I’ve explained my problem clearly. -Rob Robert Longfield SEO Specialist KL Insight http://klinsight.com/ Tel: 613-344-2116 | Fax: 613.634.7029 993 Princess Street, Suite 212 Kingston, ON K7L 1H3, Canada Notice of Confidentiality: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review re-transmission dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error please contact the sender immediately by return electronic transmission and then immediately delete this transmission including all attachments without copying distributing or disclosing same.