Your call_timeout is set to 2000 seconds. Change it to <action application="set" data="call_timeout=20"/> --Victor On Fri, Jun 8, 2012 at 11:25 AM, Robert Longfield <robert.longfield@klinsight.com> wrote:
I have support call group that works as it should. When a caller selects the support call group it rings all the support extensions as it should. The problem arises when a support member is logged in to their extension but is not at their computer. The call will continue to ring the call group forever. I would like to change this so it will only ring for a set amount of time.
Currently if the support group is busy or they manually decline the call the incoming call will be transferred to the general extension. I would like to mimic this behaviour when the call goes unanswered after 20 secs or so.
Here is the Call Group Settings:
<extension name="group_dial_support"> <condition field="destination_number" expression="^2001$"> <action application="set" data="call_timeout=2000"/> <action application="set" data="hangup_after_bridge=true"/> <action application="set" data="continue_on_fail=true"/> <action application="bridge" data="group/support@$${domain}"/> <action application="answer"/> <action application="sleep" data="100"/> <action application="bridge" data="sofia/internal/1000@$${domain}"/> </condition> </extension>
I hope I’ve explained my problem clearly.
-Rob
Robert Longfield SEO Specialist KL Insight http://klinsight.com/ Tel: 613-344-2116 | Fax: 613.634.7029 993 Princess Street, Suite 212 Kingston, ON K7L 1H3, Canada
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