Problem: call ends when answered on xlite mod callcenter skypopen
Hi, I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log. 2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/ sip:100@192.168.0.254:30977] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 in Queue support@192.168.0.102 set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 answered "jeojit" <jeojit> from queue support@192.168.0.102 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/ sip:100@192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/ sip:100@192.168.0.254:30977) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/ sip:100@192.168.0.254:30977) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/ sip:100@192.168.0.254:30977 CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen Pankaj
Hi. Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ? 2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
Hi,
I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.
2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 <mailto:100@192.168.0.102> in Queue support@192.168.0.102 <mailto:support@192.168.0.102> set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 <mailto:100@192.168.0.102> set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 <mailto:100@192.168.0.102> answered "jeojit" <jeojit> from queue support@192.168.0.102 <mailto:support@192.168.0.102> 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 <mailto:support@192.168.0.102> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen
Pankaj
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Hi, Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch version 1.2.3 used interactive skype installer for mod_skypopen http://pastebin.freeswitch.org/20102 Thank you Pankaj On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan@elder.hu> wrote:
Hi.
Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ?
2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
Hi,
I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.
2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/ sip:100@192.168.0.254:30977] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 in Queue support@192.168.0.102 set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 answered "jeojit" <jeojit> from queue support@192.168.0.102 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/ sip:100@192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/ sip:100@192.168.0.254:30977) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/ sip:100@192.168.0.254:30977 CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen
Pankaj
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Interesting, this config should work AFAIK. Have you tried just bridging the incoming call to an X-Lite extension for testing ? 2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
Hi, Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch version 1.2.3 used interactive skype installer for mod_skypopen
http://pastebin.freeswitch.org/20102
Thank you Pankaj
On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan@elder.hu <mailto:errotan@elder.hu>> wrote:
Hi.
Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ?
2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
Hi,
I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.
2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 <mailto:100@192.168.0.102> in Queue support@192.168.0.102 <mailto:support@192.168.0.102> set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 <mailto:100@192.168.0.102> set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 <mailto:100@192.168.0.102> answered "jeojit" <jeojit> from queue support@192.168.0.102 <mailto:support@192.168.0.102> 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 <mailto:support@192.168.0.102> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen
Pankaj
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
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Hi, Yes i just want the call to be bridged to the xlite extensions a.k.a agent which are in the mod callcenter queue but the skype call hangs up, It works fine when even i transfer the active call while waiting on queue to any xlite extension (via usionpbx ) or even an test ivr bridging works charm. Its only when in the queue the call is answered the problem occurs even i have tried with net4india sip account it went through with out any issue. I am not able to figure out is there any option or variable to be set that i am missing. Thanks Pankaj On Sat, Oct 20, 2012 at 3:44 PM, Puskás Zsolt <errotan@elder.hu> wrote:
Interesting, this config should work AFAIK. Have you tried just bridging the incoming call to an X-Lite extension for testing ?
2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
Hi, Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch version 1.2.3 used interactive skype installer for mod_skypopen
http://pastebin.freeswitch.org/20102
Thank you Pankaj
On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan@elder.hu> wrote:
Hi.
Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ?
2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
Hi,
I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.
2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/ sip:100@192.168.0.254:30977] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 in Queue support@192.168.0.102 set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 answered "jeojit" <jeojit> from queue support@192.168.0.102 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/ sip:100@192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/ sip:100@192.168.0.254:30977 CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen
Pankaj
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This is a bug indeed. I compiled the latest sources on my debian test box and using the sample config from the wiki I made some test calls. Calls coming from sofia users ( eg. softphone ) to the queue are good ( can answer and talk ) but calls coming from skypopen is dropping as soon as I answer the call on my desk ( Linksys SPA921 ). Please post a bug report on JIRA. I will dig into the source tomorrow and hope to find some clue on this one :) 2012-10-20 13:14 keltezéssel, Pankaj Belsare írta:
Hi,
Yes i just want the call to be bridged to the xlite extensions a.k.a agent which are in the mod callcenter queue but the skype call hangs up,
It works fine when even i transfer the active call while waiting on queue to any xlite extension (via usionpbx ) or even an test ivr bridging works charm.
Its only when in the queue the call is answered the problem occurs even i have tried with net4india sip account it went through with out any issue.
I am not able to figure out is there any option or variable to be set that i am missing.
Thanks Pankaj
On Sat, Oct 20, 2012 at 3:44 PM, Puskás Zsolt <errotan@elder.hu <mailto:errotan@elder.hu>> wrote:
Interesting, this config should work AFAIK. Have you tried just bridging the incoming call to an X-Lite extension for testing ?
2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
Hi, Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch version 1.2.3 used interactive skype installer for mod_skypopen
http://pastebin.freeswitch.org/20102
Thank you Pankaj
On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan@elder.hu <mailto:errotan@elder.hu>> wrote:
Hi.
Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ?
2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
Hi,
I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.
2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 <mailto:100@192.168.0.102> in Queue support@192.168.0.102 <mailto:support@192.168.0.102> set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 <mailto:100@192.168.0.102> set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 <mailto:100@192.168.0.102> answered "jeojit" <jeojit> from queue support@192.168.0.102 <mailto:support@192.168.0.102> 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977> Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977 <http://sip:100@192.168.0.254:30977>) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 <mailto:support@192.168.0.102> 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen
Pankaj
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Hi, Thankyou for your help i have posted the bug http://jira.freeswitch.org/browse/FS-4740 On Sun, Oct 21, 2012 at 12:00 AM, Puskás Zsolt <errotan@elder.hu> wrote:
This is a bug indeed. I compiled the latest sources on my debian test box and using the sample config from the wiki I made some test calls. Calls coming from sofia users ( eg. softphone ) to the queue are good ( can answer and talk ) but calls coming from skypopen is dropping as soon as I answer the call on my desk ( Linksys SPA921 ).
Please post a bug report on JIRA. I will dig into the source tomorrow and hope to find some clue on this one :)
2012-10-20 13:14 keltezéssel, Pankaj Belsare írta:
Hi,
Yes i just want the call to be bridged to the xlite extensions a.k.a agent which are in the mod callcenter queue but the skype call hangs up,
It works fine when even i transfer the active call while waiting on queue to any xlite extension (via usionpbx ) or even an test ivr bridging works charm.
Its only when in the queue the call is answered the problem occurs even i have tried with net4india sip account it went through with out any issue.
I am not able to figure out is there any option or variable to be set that i am missing.
Thanks Pankaj
On Sat, Oct 20, 2012 at 3:44 PM, Puskás Zsolt <errotan@elder.hu> wrote:
Interesting, this config should work AFAIK. Have you tried just bridging the incoming call to an X-Lite extension for testing ?
2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
Hi, Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch version 1.2.3 used interactive skype installer for mod_skypopen
http://pastebin.freeswitch.org/20102
Thank you Pankaj
On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan@elder.hu> wrote:
Hi.
Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ?
2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
Hi,
I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.
2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/ sip:100@192.168.0.254:30977] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 in Queue support@192.168.0.102 set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 answered "jeojit" <jeojit> from queue support@192.168.0.102 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/ sip:100@192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/ sip:100@192.168.0.254:30977 SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/sip:100@192.168.0.254:30977 CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen
Pankaj
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com
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_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com
Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com
FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
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Can you please test with latest git trunk ? -giovanni On Sun, Oct 21, 2012 at 12:03 PM, Pankaj Belsare <belsarepankaj@gmail.com> wrote:
Hi,
Thankyou for your help i have posted the bug http://jira.freeswitch.org/browse/FS-4740
On Sun, Oct 21, 2012 at 12:00 AM, Puskás Zsolt <errotan@elder.hu> wrote:
This is a bug indeed. I compiled the latest sources on my debian test box and using the sample config from the wiki I made some test calls. Calls coming from sofia users ( eg. softphone ) to the queue are good ( can answer and talk ) but calls coming from skypopen is dropping as soon as I answer the call on my desk ( Linksys SPA921 ).
Please post a bug report on JIRA. I will dig into the source tomorrow and hope to find some clue on this one :)
2012-10-20 13:14 keltezéssel, Pankaj Belsare írta:
Hi,
Yes i just want the call to be bridged to the xlite extensions a.k.a agent which are in the mod callcenter queue but the skype call hangs up,
It works fine when even i transfer the active call while waiting on queue to any xlite extension (via usionpbx ) or even an test ivr bridging works charm.
Its only when in the queue the call is answered the problem occurs even i have tried with net4india sip account it went through with out any issue.
I am not able to figure out is there any option or variable to be set that i am missing.
Thanks Pankaj
On Sat, Oct 20, 2012 at 3:44 PM, Puskás Zsolt <errotan@elder.hu> wrote:
Interesting, this config should work AFAIK. Have you tried just bridging the incoming call to an X-Lite extension for testing ?
2012-10-20 11:34 keltezéssel, Pankaj Belsare írta:
Hi, Thanks for responding to my query. I am using Ubuntu 10.04 LTS freeswitch version 1.2.3 used interactive skype installer for mod_skypopen
http://pastebin.freeswitch.org/20102
Thank you Pankaj
On Sat, Oct 20, 2012 at 1:33 PM, Puskás Zsolt <errotan@elder.hu> wrote:
Hi.
Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ?
2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:
Hi,
I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.
2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/sip:100@192.168.0.254:30977] has been answered 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977] 2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 in Queue support@192.168.0.102 set state = Active Inbound 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 set state = In a queue call 2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 answered "jeojit" <jeojit> from queue support@192.168.0.102 2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/sip:100@192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100> 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/sip:100@192.168.0.254:30977 SOFIA HIBERNATE 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK] 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE going to sleep 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET 2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/sip:100@192.168.0.254:30977 SOFIA RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/sip:100@192.168.0.254:30977 CUSTOM RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 Standard RESET 2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902 [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102 ][UP,INPROGRS] CHANNEL READ FRAME goto CNG 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh 2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209 [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102 ][UP,INPROGRS] MSG_ID=27 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774 [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102 ][UP,INPROGRS] skype102 CHANNEL RESET 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK] 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727 [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102 ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK 2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP 2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623 [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102 ][HANG_RQ,INPROGRS] hanging up skype call: 119 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675 [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102 ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP|||| 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629 [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102 ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP 2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY 2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen
Pankaj
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com
Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Sincerely, Giovanni Maruzzelli Cell : +39-347-2665618
participants (3)
-
Giovanni Maruzzelli
-
Pankaj Belsare
-
Puskás Zsolt