Hi.

Please use pastebin to upload your full console log from call start to end and all config files. Which FS and skype version are you using ?

2012-10-19 22:32 keltezéssel, Pankaj Belsare írta:

Hi,

I am trying to use mod callcenter for my FS installation with skypopen, the problem is when then incoming call from skype gets hangup as soon as it is answered by agent on queue, Can any body help me understand why this is happening. here is my console log.

2012-10-20 01:44:52.925614 [NOTICE] sofia.c:7053 Channel [sofia/internal/sip:100@192.168.0.254:30977] has been answered
2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977]
2012-10-20 01:44:52.925614 [DEBUG] switch_ivr_originate.c:3418 Originate Resulted in Success: [sofia/internal/sip:100@192.168.0.254:30977]
2012-10-20 01:44:52.925614 [DEBUG] mod_callcenter.c:1170 Updated tier: Agent 100@192.168.0.102 in Queue support@192.168.0.102 set state = Active Inbound
2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1049 Updated Agent 100@192.168.0.102 set state = In a queue call
2012-10-20 01:44:52.945894 [DEBUG] mod_callcenter.c:1643 Agent 100@192.168.0.102 answered "jeojit" <jeojit> from queue support@192.168.0.102
2012-10-20 01:44:52.945894 [INFO] switch_channel.c:2806 sofia/internal/sip:100@192.168.0.254:30977 Flipping CID from "jeojit" <jeojit> to "Outbound Call" <100>
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1674 (skypopen/skype102) State Change CS_EXECUTE -> CS_HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727          [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102       ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:1676 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:821 Send signal skypopen/skype102 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] mod_skypopen.c:727          [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102       ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:223 sofia/internal/sip:100@192.168.0.254:30977 SOFIA HIBERNATE
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:757 (sofia/internal/sip:100@192.168.0.254:30977) State Change CS_HIBERNATE -> CS_RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_session.c:1210 Send signal sofia/internal/sip:100@192.168.0.254:30977 [BREAK]
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:468 (sofia/internal/sip:100@192.168.0.254:30977) State HIBERNATE going to sleep
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:398 (sofia/internal/sip:100@192.168.0.254:30977) Running State Change CS_RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET
2012-10-20 01:44:52.945894 [DEBUG] mod_sofia.c:167 sofia/internal/sip:100@192.168.0.254:30977 SOFIA RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_ivr_bridge.c:742 sofia/internal/sip:100@192.168.0.254:30977 CUSTOM RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:106 sofia/internal/sip:100@192.168.0.254:30977 Standard RESET
2012-10-20 01:44:52.945894 [DEBUG] switch_core_state_machine.c:449 (sofia/internal/sip:100@192.168.0.254:30977) State RESET going to sleep
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:902          [464155c|07bc7ba] [DEBUG_SKYPE 902 ][skype102       ][UP,INPROGRS] CHANNEL READ FRAME goto CNG
2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_play_say.c:1682 done playing file local_stream://moh
2012-10-20 01:44:52.965612 [DEBUG] mod_callcenter.c:2684 Member jeojit <jeojit> is answered by an agent in queue support@192.168.0.102
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:1209         [464155c|07bc7ba] [DEBUG_SKYPE 1209 ][skype102       ][UP,INPROGRS] MSG_ID=27
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:453 (skypopen/skype102) State EXECUTE going to sleep
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HIBERNATE
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE
2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:757 (skypopen/skype102) State Change CS_HIBERNATE -> CS_RESET
2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK]
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727          [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102       ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:468 (skypopen/skype102) State HIBERNATE going to sleep
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_RESET
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:774          [464155c|07bc7ba] [DEBUG_SKYPE 774 ][skype102       ][UP,INPROGRS] skype102 CHANNEL RESET
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:783 (skypopen/skype102) State Change CS_RESET -> CS_HANGUP
2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen/skype102 [BREAK]
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:727          [464155c|07bc7ba] [DEBUG_SKYPE 727 ][skype102       ][UP,INPROGRS] skypopen/skype102 CHANNEL got SWITCH_SIG_BREAK
2012-10-20 01:44:52.965612 [DEBUG] switch_ivr_bridge.c:742 skypopen/skype102 CUSTOM RESET
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:449 (skypopen/skype102) State RESET going to sleep
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:398 (skypopen/skype102) Running State Change CS_HANGUP
2012-10-20 01:44:52.965612 [DEBUG] switch_core_state_machine.c:638 (skypopen/skype102) State HANGUP
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:623          [464155c|07bc7ba] [DEBUG_SKYPE 623 ][skype102       ][HANG_RQ,INPROGRS] hanging up skype call: 119
2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675    [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102       ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 END HANGUP||||
2012-10-20 01:44:52.965612 [DEBUG] skypopen_protocol.c:1675    [464155c|07bc7ba] [DEBUG_SKYPE 1675 ][skype102       ][HANG_RQ,INPROGRS] SENDING: |||ALTER CALL 119 HANGUP||||
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:629          [464155c|07bc7ba] [DEBUG_SKYPE 629 ][skype102       ][HANG_RQ,INPROGRS] skype102 CHANNEL HANGUP
2012-10-20 01:44:52.965612 [DEBUG] mod_skypopen.c:648 (skypopen/skype102) State Change CS_HANGUP -> CS_DESTROY
2012-10-20 01:44:52.965612 [DEBUG] switch_core_session.c:1210 Send signal skypopen

Pankaj
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