calls to local 311 line with two IVRs
when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on. FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit) Debian 9.6 this is what my FS sends back to the provider: v=0 o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238 s=FreeSWITCH c=IN IP4 10.185.45.238 t=0 0 m=audio 16506 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendonly a=ptime:20 the provider says its because the a=sendonly I am not receiving the announcements any help on this? Thank You, George
Would need to see the full sip trace to answer this. A debug log with sip trace is most useful
On Dec 11, 2018, at 11:02 PM, George <sat@calgaryit.com> wrote:
when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on.
FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit) Debian 9.6
this is what my FS sends back to the provider:
v=0 o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238 s=FreeSWITCH c=IN IP4 10.185.45.238 t=0 0 m=audio 16506 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendonly a=ptime:20
the provider says its because the a=sendonly I am not receiving the announcements
any help on this?
Thank You, George
here it is: https://freeswitch.org/jira/secure/attachment/28046/cap20181212.pcap Thank You, George ----- Original Message ----- From: "Michael Jerris" <mike@jerris.com> To: "freeswitch-users" <freeswitch-users@lists.freeswitch.org> Sent: Wednesday, December 12, 2018 9:57:09 AM Subject: Re: [Freeswitch-users] calls to local 311 line with two IVRs Would need to see the full sip trace to answer this. A debug log with sip trace is most useful
On Dec 11, 2018, at 11:02 PM, George <sat@calgaryit.com> wrote:
when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on.
FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit) Debian 9.6
this is what my FS sends back to the provider:
v=0 o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238 s=FreeSWITCH c=IN IP4 10.185.45.238 t=0 0 m=audio 16506 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendonly a=ptime:20
the provider says its because the a=sendonly I am not receiving the announcements
any help on this?
Thank You, George
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
Hi, You have to set this towards provider (buggy Nortel/Cisco/Avaya) <action application="export" data="nolocal:sip_unhold_nosdp=true"/> On 12/12/2018 21:34, George wrote:
here it is:
https://freeswitch.org/jira/secure/attachment/28046/cap20181212.pcap
Thank You, George
----- Original Message ----- From: "Michael Jerris" <mike@jerris.com> To: "freeswitch-users" <freeswitch-users@lists.freeswitch.org> Sent: Wednesday, December 12, 2018 9:57:09 AM Subject: Re: [Freeswitch-users] calls to local 311 line with two IVRs
Would need to see the full sip trace to answer this. A debug log with sip trace is most useful
On Dec 11, 2018, at 11:02 PM, George <sat@calgaryit.com> wrote:
when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on.
FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit) Debian 9.6
this is what my FS sends back to the provider:
v=0 o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238 s=FreeSWITCH c=IN IP4 10.185.45.238 t=0 0 m=audio 16506 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendonly a=ptime:20
the provider says its because the a=sendonly I am not receiving the announcements
any help on this?
Thank You, George
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Serge S. Yuriev Senior VoIP engineer
Serge, much appreciated, this worked!!!! are there any FAqs on this? Thank You, George ----- Original Message ----- From: "Serge S. Yuriev" <me@nevian.org> To: "freeswitch-users" <freeswitch-users@lists.freeswitch.org> Sent: Monday, December 17, 2018 9:07:32 AM Subject: Re: [Freeswitch-users] calls to local 311 line with two IVRs Hi, You have to set this towards provider (buggy Nortel/Cisco/Avaya) <action application="export" data="nolocal:sip_unhold_nosdp=true"/> On 12/12/2018 21:34, George wrote:
here it is:
https://freeswitch.org/jira/secure/attachment/28046/cap20181212.pcap
Thank You, George
----- Original Message ----- From: "Michael Jerris" <mike@jerris.com> To: "freeswitch-users" <freeswitch-users@lists.freeswitch.org> Sent: Wednesday, December 12, 2018 9:57:09 AM Subject: Re: [Freeswitch-users] calls to local 311 line with two IVRs
Would need to see the full sip trace to answer this. A debug log with sip trace is most useful
On Dec 11, 2018, at 11:02 PM, George <sat@calgaryit.com> wrote:
when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on.
FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit) Debian 9.6
this is what my FS sends back to the provider:
v=0 o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238 s=FreeSWITCH c=IN IP4 10.185.45.238 t=0 0 m=audio 16506 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendonly a=ptime:20
the provider says its because the a=sendonly I am not receiving the announcements
any help on this?
Thank You, George
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
-- Serge S. Yuriev Senior VoIP engineer _________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
You need to share config and SIP traces. On Wed, Dec 12, 2018, 7:39 PM George <sat@calgaryit.com wrote:
when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on.
FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit) Debian 9.6
this is what my FS sends back to the provider:
v=0 o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238 s=FreeSWITCH c=IN IP4 10.185.45.238 t=0 0 m=audio 16506 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendonly a=ptime:20
the provider says its because the a=sendonly I am not receiving the announcements
any help on this?
Thank You, George
_________________________________________________________________________ Professional FreeSWITCH Services sales@freeswitch.com https://freeswitch.com
Official FreeSWITCH Sites https://freeswitch.com/oss https://freeswitch.org/confluence https://cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users https://freeswitch.com
participants (4)
-
Faisal Hanif
-
George
-
Michael Jerris
-
Serge S. Yuriev