[Freeswitch-users] calls to local 311 line with two IVRs

when I call a local 311 number, the call goes through, I hear the first announcement, after with time the call is supposed to get transferred to a second IVR which should give the choices of departments, the call just goes silent and eventually gets hung on on. FreeSWITCH Version 1.8.2-3-a98a958ac3~64bit (-3-a98a958ac3 64bit) Debian 9.6 this is what my FS sends back to the provider: v=0 o=FreeSWITCH 1544570427 1544570429 IN IP4 10.185.45.238 s=FreeSWITCH c=IN IP4 10.185.45.238 t=0 0 m=audio 16506 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=sendonly a=ptime:20 the provider says its because the a=sendonly I am not receiving the announcements any help on this? Thank You, George