mod_callcenter agents stuck in "in queue call" state with status = 'Available"
Hi All I have been using mod_callcenter for a project where i often encounter one odd agent not receiving calls even though his status is available. On checking further i find that the state of the agent is "In queue call". Is there any CLI call that can be used to force the agent back to Waiting state so he may be offered calls ? -- Ashwin Kumar Rath
callcenter_config agent set state testagent Waiting What version are you using? Open a JIRA with debug logs and steps to reproduce.
On 12 de nov de 2015, at 05:34, Ashwin Rath <ashwinrath@gmail.com> wrote:
Hi All
I have been using mod_callcenter for a project where i often encounter one odd agent not receiving calls even though his status is available. On checking further i find that the state of the agent is "In queue call".
Is there any CLI call that can be used to force the agent back to Waiting state so he may be offered calls ?
-- Ashwin Kumar Rath _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
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Thanks . Exactly what i was looking for. I will run some tests and open a JIRA soon. On Sat, Nov 14, 2015 at 1:54 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
callcenter_config agent set state testagent Waiting
What version are you using?
Open a JIRA with debug logs and steps to reproduce.
On 12 de nov de 2015, at 05:34, Ashwin Rath <ashwinrath@gmail.com> wrote:
Hi All
I have been using mod_callcenter for a project where i often encounter one odd agent not receiving calls even though his status is available. On checking further i find that the state of the agent is "In queue call".
Is there any CLI call that can be used to force the agent back to Waiting state so he may be offered calls ?
-- Ashwin Kumar Rath _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ashwin Kumar Rath
Adding that i am using FS ver 1.4.18 On Sat, Nov 14, 2015 at 6:53 PM, Ashwin Rath <ashwinrath@gmail.com> wrote:
Thanks . Exactly what i was looking for. I will run some tests and open a JIRA soon.
On Sat, Nov 14, 2015 at 1:54 AM, Ítalo Rossi <italo@freeswitch.org> wrote:
callcenter_config agent set state testagent Waiting
What version are you using?
Open a JIRA with debug logs and steps to reproduce.
On 12 de nov de 2015, at 05:34, Ashwin Rath <ashwinrath@gmail.com> wrote:
Hi All
I have been using mod_callcenter for a project where i often encounter one odd agent not receiving calls even though his status is available. On checking further i find that the state of the agent is "In queue call".
Is there any CLI call that can be used to force the agent back to Waiting state so he may be offered calls ?
-- Ashwin Kumar Rath
_________________________________________________________________________
Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE: http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Ashwin Kumar Rath
-- Ashwin Kumar Rath
participants (2)
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Ashwin Rath
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Ítalo Rossi