Call quality troubleshooting best practices
Can someone point me to any resources for troubleshooting call quality issues using freeswitch CDR or logs, or whatever tool I may be missing? We are having a hard time time pin pointing where intermentent call quality issues source from, and running a packet capture for long periods of time on our server and the customer firewall seems clunky. I was wondering what the pros are doing when users report issue with call quality. Thanks in advance!!
Hi, Take a look on homer sip capture- http://www.sipcapture.org especially to hepipe.js and probably you can collect RTP statistic with CaptAgent 6, but I never tried in such way. With kind regards, Jurijs On Thu, Nov 30, 2017 at 2:25 AM, Jacob Greene <jacobgreene1991@gmail.com> wrote:
Can someone point me to any resources for troubleshooting call quality issues using freeswitch CDR or logs, or whatever tool I may be missing?
We are having a hard time time pin pointing where intermentent call quality issues source from, and running a packet capture for long periods of time on our server and the customer firewall seems clunky.
I was wondering what the pros are doing when users report issue with call quality. Thanks in advance!!
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
- https://github.com/irontec/sngrep - http://www.sipcapture.org You can find other hints and tools in "Mastering FreeSWITCH" book, and in http://www.freeswitch.org/confluence -giovanni On 30 November 2017 at 01:25, Jacob Greene <jacobgreene1991@gmail.com> wrote:
Can someone point me to any resources for troubleshooting call quality issues using freeswitch CDR or logs, or whatever tool I may be missing?
We are having a hard time time pin pointing where intermentent call quality issues source from, and running a packet capture for long periods of time on our server and the customer firewall seems clunky.
I was wondering what the pros are doing when users report issue with call quality. Thanks in advance!!
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Sincerely, Giovanni Maruzzelli OpenTelecom.IT cell: +39 347 266 56 18
// // / / We find Voipmonitor - http://www.voipmonitor.org/ to be extremely useful at narrowing down issues. - Ash. On 30/11/17 11:25, Jacob Greene wrote:
Can someone point me to any resources for troubleshooting call quality issues using freeswitch CDR or logs, or whatever tool I may be missing?
We are having a hard time time pin pointing where intermentent call quality issues source from, and running a packet capture for long periods of time on our server and the customer firewall seems clunky.
I was wondering what the pros are doing when users report issue with call quality. Thanks in advance!!
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (4)
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Ashley Breeden
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Giovanni Maruzzelli
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Jacob Greene
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Jurijs Ivolga