Can someone point me to any resources for troubleshooting call quality issues using freeswitch CDR or logs, or whatever tool I may be missing?

We are having a hard time time pin pointing where intermentent call quality issues source from, and running a packet capture for long periods of time on our server and the customer firewall seems clunky.

 I was wondering what the pros are doing when users report issue with call quality. Thanks in advance!!

   

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