IVR gives mod_dptools.c:1816 Unable to find menu

2 Sep 2012

      Strange error since I updated Freeswitch using "Make Current"   My main IVR
is not playing the long greeting but jumping directly to the exit  recording
and hang-up.  When I check the log I see that the following error:

2012-09-02 18:07:11.551338 [NOTICE] mod_sofia.c:2646 Pre-Answer
sofia/internal/250@192.168.20.153! 
2012-09-02 18:07:11.551338 [DEBUG] switch_channel.c:3057
(sofia/internal/250@192.168.20.153) Callstate Change RINGING -> EARLY 
2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:778 Send signal
sofia/internal/250@192.168.20.153 [BREAK] 
EXECUTE sofia/internal/250@192.168.20.153 ivr(Welcome to Accra) 
2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:924 Send signal
sofia/internal/250@192.168.20.153 [BREAK] 
2012-09-02 18:07:11.551338 [ERR] mod_dptools.c:1816 Unable to find menu 
2012-09-02 18:07:11.551338 [DEBUG] sofia.c:6051 Channel
sofia/internal/250@192.168.20.153 skipping state [early][183] 
EXECUTE sofia/internal/250@192.168.20.153
playback(/usr/local/freeswitch/recordings/Goodbye Message.wav) 
2012-09-02 18:07:11.551338 [DEBUG] switch_ivr_play_say.c:1309 Codec
Activated L16@8000hz 1 channels 20ms 
2012-09-02 18:07:11.631338 [DEBUG] switch_rtp.c:3594 Correct ip/port
confirmed. 
2012-09-02 18:07:15.771336 [DEBUG] switch_ivr_play_say.c:1682 done playing
file /usr/local/freeswitch/recordings/Goodbye Message.wav 
2012-09-02 18:07:15.771336 [NOTICE] switch_core_state_machine.c:249
sofia/internal/250@192.168.20.153 has executed the last dialplan
instruction, hanging up. 
2012-09-02 18:07:15.771336 [DEBUG] switch_channel.c:2914
(sofia/internal/250@192.168.20.153) Callstate Change EARLY -> HANGUP

The IVR is as follows:

<include>

                <!-- Accra Welcome Message -->

                <menu name="Welcome_to_Accra"

greet-long="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"

greet-short="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"

invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"

                                exit-sound="voicemail/vm-goodbye.wav"

                                confirm-macro=""

                                confirm-key=""

                                tts-engine="flite"

                                tts-voice="rms"

                                confirm-attempts="3"

                                timeout="10000"

                                inter-digit-timeout="2000"

                                max-failures="3"

                                max-timeouts="3"

                                digit-len="5">

                                <entry action="menu-exec-app" digits="1"
param="playback /usr/local/freeswitch/recordings/Transfer to Sales.wav"/>

                                <entry action="menu-exec-app" digits="1"
param="transfer 200 XML default"/>              <!-- Transfer to sales -->

                                <entry action="menu-exec-app" digits="2"
param="playback /usr/local/freeswitch/recordings/Transfer to Customer
Support.wav"/>

                                <entry action="menu-exec-app" digits="2"
param="transfer 7002 XML default"/>           <!-- Transfer to Customer
Service -->

                                <entry action="menu-exec-app" digits="3"
param="playback /usr/local/freeswitch/recordings/Transfer to
Administration.wav"/>

                                <entry action="menu-exec-app" digits="3"
param="voicemail default ${domain_name} 300"/> <!-- Transfer to Voicemail
-->

                                <entry action="menu-top" digits="9"
param=""/>            <!-- Start message again -->

                                <entry action="menu-exec-app"
digits="/(^\d{3,6}$)/" param="transfer $1 XML default"/>

                </menu>

</include>

Any help would be greatly appreciated.

Thanks

cjb

Charles Bujold

Ken Rice

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