Whats the dialplan entry for this menu look like?
I’m concerned there might be an error there since your log says “ivr(Welcome to Accra)” note there is no _’s in there but your ivr config has the _’s in the menu name
On 9/2/12 4:15 PM, "Charles Bujold" <cjbujold@accra.ca> wrote:
Strange error since I updated Freeswitch using “Make Current” My main IVR is not playing the long greeting but jumping directly to the exit recording and hang-up. When I check the log I see that the following error:
2012-09-02 18:07:11.551338 [NOTICE] mod_sofia.c:2646 Pre-Answer sofia/internal/250@192.168.20.153!
2012-09-02 18:07:11.551338 [DEBUG] switch_channel.c:3057 (sofia/internal/250@192.168.20.153) Callstate Change RINGING -> EARLY
2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:778 Send signal sofia/internal/250@192.168.20.153 [BREAK]
EXECUTE sofia/internal/250@192.168.20.153 ivr(Welcome to Accra)
2012-09-02 18:07:11.551338 [DEBUG] switch_core_session.c:924 Send signal sofia/internal/250@192.168.20.153 [BREAK]
2012-09-02 18:07:11.551338 [ERR] mod_dptools.c:1816 Unable to find menu
2012-09-02 18:07:11.551338 [DEBUG] sofia.c:6051 Channel sofia/internal/250@192.168.20.153 skipping state [early][183]
EXECUTE sofia/internal/250@192.168.20.153 playback(/usr/local/freeswitch/recordings/Goodbye Message.wav)
2012-09-02 18:07:11.551338 [DEBUG] switch_ivr_play_say.c:1309 Codec Activated L16@8000hz 1 channels 20ms
2012-09-02 18:07:11.631338 [DEBUG] switch_rtp.c:3594 Correct ip/port confirmed.
2012-09-02 18:07:15.771336 [DEBUG] switch_ivr_play_say.c:1682 done playing file /usr/local/freeswitch/recordings/Goodbye Message.wav
2012-09-02 18:07:15.771336 [NOTICE] switch_core_state_machine.c:249 sofia/internal/250@192.168.20.153 has executed the last dialplan instruction, hanging up.
2012-09-02 18:07:15.771336 [DEBUG] switch_channel.c:2914 (sofia/internal/250@192.168.20.153) Callstate Change EARLY -> HANGUP
The IVR is as follows:
<include>
<!-- Accra Welcome Message -->
<menu name="Welcome_to_Accra"
greet-long="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"
greet-short="/usr/local/freeswitch/recordings/Welcome Message Bilingue.wav"
invalid-sound="ivr/ivr-that_was_an_invalid_entry.wav"
exit-sound="voicemail/vm-goodbye.wav"
confirm-macro=""
confirm-key=""
tts-engine="flite"
tts-voice="rms"
confirm-attempts="3"
timeout="10000"
inter-digit-timeout="2000"
max-failures="3"
max-timeouts="3"
digit-len="5">
<entry action="menu-exec-app" digits="1" param="playback /usr/local/freeswitch/recordings/Transfer to Sales.wav"/>
<entry action="menu-exec-app" digits="1" param="transfer 200 XML default"/> <!-- Transfer to sales -->
<entry action="menu-exec-app" digits="2" param="playback /usr/local/freeswitch/recordings/Transfer to Customer Support.wav"/>
<entry action="menu-exec-app" digits="2" param="transfer 7002 XML default"/> <!-- Transfer to Customer Service -->
<entry action="menu-exec-app" digits="3" param="playback /usr/local/freeswitch/recordings/Transfer to Administration.wav"/>
<entry action="menu-exec-app" digits="3" param="voicemail default ${domain_name} 300"/> <!-- Transfer to Voicemail -->
<entry action="menu-top" digits="9" param=""/> <!-- Start message again -->
<entry action="menu-exec-app" digits="/(^\d{3,6}$)/" param="transfer $1 XML default"/>
</menu>
</include>
Any help would be greatly appreciated.
Thanks
cjb
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