Thanks for the reply Brad, but my problem is other, I'll try to be clearer... When a member enters in a queue, and all agents are busy, he stays listening to the moh sound. When a agent goes to Waiting state, the call is bridged to him. In this moment, I want that the member star to listen a ringback (to know that his call is going to an agent). The link that you sent only explains how to set a moh sound, that will play continuously, doesn't matter if the agent is ringing or not. Is there any way to make this? Thanks again for the attention... 2011/12/2 Brad Mina <brad@tech21.com>

Jeferson,

I'd recommend you look at the following links: http://wiki.freeswitch.org/wiki/Mod_callcenter#moh-sound

http://wiki.freeswitch.org/wiki/Mod_local_stream

On Fri, Dec 2, 2011 at 8:17 AM, Jeferson Rodrigo Almeida < jefersonparanaense@gmail.com> wrote:

...

Hi...

...

I'm using mod_callcenter

I need to send a ringback (or any other sound, different of the default moh) to the caller when a agent phone is ringing, and I don't know how to do it.

Basically, I need to playback other sound to the caller when agent-offering event is fired.

Is there any way to configure a dialplan after the call is bridged to the agent? Is there any way to modify the moh for this call in real-time? (I can capture the event...)

Any help will be appreciated.

Ps.: Sorry for any mistake in my "school" english.

Thanks

-- Jeferson Rodrigo Almeida Engenheiro de Computação jefersonparanaense@gmail.com

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

-- Jeferson Rodrigo Almeida Engenheiro de Computação jefersonparanaense@gmail.com

Sorry, I mistake Try this: <action application="callcenter" data="queue@default"/> <action application="playback" data="$${sounds_dir}/greeting.wav"/> On 12/2/2011 1:34 PM, Jeferson Rodrigo Almeida wrote:

Thanks for the reply Brad, but my problem is other, I'll try to be clearer...

When a member enters in a queue, and all agents are busy, he stays listening to the moh sound. When a agent goes to Waiting state, the call is bridged to him. In this moment, I want that the member star to listen a ringback (to know that his call is going to an agent).

The link that you sent only explains how to set a moh sound, that will play continuously, doesn't matter if the agent is ringing or not.

Is there any way to make this?

Thanks again for the attention...

2011/12/2 Brad Mina <brad@tech21.com <mailto:brad@tech21.com>>

Jeferson,

I'd recommend you look at the following links: http://wiki.freeswitch.org/wiki/Mod_callcenter#moh-sound

http://wiki.freeswitch.org/wiki/Mod_local_stream

On Fri, Dec 2, 2011 at 8:17 AM, Jeferson Rodrigo Almeida <jefersonparanaense@gmail.com <mailto:jefersonparanaense@gmail.com>> wrote:

Hi...

I'm using mod_callcenter

I need to send a ringback (or any other sound, different of the default moh) to the caller when a agent phone is ringing, and I don't know how to do it.

Basically, I need to playback other sound to the caller when agent-offering event is fired.

Is there any way to configure a dialplan after the call is bridged to the agent? Is there any way to modify the moh for this call in real-time? (I can capture the event...)

Any help will be appreciated.

Ps.: Sorry for any mistake in my "school" english.

Thanks

-- Jeferson Rodrigo Almeida Engenheiro de Computação jefersonparanaense@gmail.com <mailto:jefersonparanaense@gmail.com>

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org <mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org <mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

-- Jeferson Rodrigo Almeida Engenheiro de Computação jefersonparanaense@gmail.com <mailto:jefersonparanaense@gmail.com>

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

No virus found in this message. Checked by AVG - www.avg.com <http://www.avg.com> Version: 2012.0.1873 / Virus Database: 2102/4652 - Release Date: 12/02/11

-- Atentamente, *Dario García* Consultor. CCCT, Nivel C2, Sector Yarey, Mz, Ofc. MZ03a. Caracas-Venezuela. Teléfono: +58 212 9081842 Cel: +58 412 2221515 dgarcia@anew.com.ve http://www.anew.com.ve

Thanks for the help. I'll try to do this configurations, and than I put here the results. 2011/12/2 Saugort Dario Garcia Tovar <dgarcia@anew.com.ve>

Also, check:

http://freeswitch-users.2379917.n2.nabble.com/Using-fifo-orbit-announce-For-...

On 12/2/2011 1:34 PM, Jeferson Rodrigo Almeida wrote:

Thanks for the reply Brad, but my problem is other, I'll try to be clearer...

When a member enters in a queue, and all agents are busy, he stays listening to the moh sound. When a agent goes to Waiting state, the call is bridged to him. In this moment, I want that the member star to listen a ringback (to know that his call is going to an agent).

The link that you sent only explains how to set a moh sound, that will play continuously, doesn't matter if the agent is ringing or not.

Is there any way to make this?

Thanks again for the attention...

2011/12/2 Brad Mina <brad@tech21.com>

...

Jeferson,

I'd recommend you look at the following links: http://wiki.freeswitch.org/wiki/Mod_callcenter#moh-sound

http://wiki.freeswitch.org/wiki/Mod_local_stream

On Fri, Dec 2, 2011 at 8:17 AM, Jeferson Rodrigo Almeida < jefersonparanaense@gmail.com> wrote:

...

Hi...

...

I'm using mod_callcenter

I need to send a ringback (or any other sound, different of the default moh) to the caller when a agent phone is ringing, and I don't know how to do it.

Basically, I need to playback other sound to the caller when agent-offering event is fired.

Is there any way to configure a dialplan after the call is bridged to the agent? Is there any way to modify the moh for this call in real-time? (I can capture the event...)

Any help will be appreciated.

Ps.: Sorry for any mistake in my "school" english.

Thanks

-- Jeferson Rodrigo Almeida Engenheiro de Computação jefersonparanaense@gmail.com

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

-- Jeferson Rodrigo Almeida Engenheiro de Computação jefersonparanaense@gmail.com

_________________________________________________________________________ Professional FreeSWITCH Consulting Services:consulting@freeswitch.orghttp://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Serverhttp://www.cudatel.com

Official FreeSWITCH Siteshttp://www.freeswitch.orghttp://wiki.freeswitch.orghttp://www.cluecon.com

FreeSWITCH-users mailing listFreeSWITCH-users@lists.freeswitch.orghttp://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-usershttp://www.frees...

No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1873 / Virus Database: 2102/4652 - Release Date: 12/02/11

-- Atentamente, *Dario García* Consultor.

CCCT, Nivel C2, Sector Yarey, Mz, Ofc. MZ03a. Caracas-Venezuela. Teléfono: +58 212 9081842 Cel: +58 412 2221515 dgarcia@anew.com.ve http://www.anew.com.ve

_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com

Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com

FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org

-- Jeferson Rodrigo Almeida Engenheiro de Computação jefersonparanaense@gmail.com