<action application="callcenter" data="queue@default"/>
<action application="playback" data="$${sounds_dir}/greeting.wav"/>
Thanks for the reply Brad, but my problem is other, I'll try to be clearer...
When a member enters in a queue, and all agents are busy, he stays listening to the moh sound. When a agent goes to Waiting state, the call is bridged to him. In this moment, I want that the member star to listen a ringback (to know that his call is going to an agent).
The link that you sent only explains how to set a moh sound, that will play continuously, doesn't matter if the agent is ringing or not.
Is there any way to make this?
Thanks again for the attention...
2011/12/2 Brad Mina <brad@tech21.com>
Jeferson,
I'd recommend you look at the following links:
http://wiki.freeswitch.org/wiki/Mod_callcenter#moh-sound
http://wiki.freeswitch.org/wiki/Mod_local_stream
On Fri, Dec 2, 2011 at 8:17 AM, Jeferson Rodrigo Almeida <jefersonparanaense@gmail.com> wrote:
_________________________________________________________________________Hi...
I'm using mod_callcenter
I need to send a ringback (or any other sound, different of the default moh) to the caller when a agent phone is ringing, and I don't know how to do it.
Basically, I need to playback other sound to the caller when agent-offering event is fired.
Is there any way to configure a dialplan after the call is bridged to the agent?Is there any way to modify the moh for this call in real-time? (I can capture the event...)
Any help will be appreciated.
Ps.: Sorry for any mistake in my "school" english.
Thanks--
Jeferson Rodrigo Almeida
Engenheiro de Computação
jefersonparanaense@gmail.com
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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com
Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com
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--
Jeferson Rodrigo Almeida
Engenheiro de Computação
jefersonparanaense@gmail.com
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