fifo off-hook agent on multiple queues ?
Hi, In FIFO, Can we put an agent in off-hook mode in multiple queues so that he receives calls from multiple queues on same off-hook session ? Thanks in advance. Khalil
Ok I was in doubt because I am having difficulty getting this to work: fifo_member add queue1@cc1 user/1000 fifo_member add queue2@cc1 user/1000 fifo_member add queue3@cc1 user/1000 fifo_member add queue4@cc1 user/1000 I run these commands when user dials to login to queue: "fifo", "queue1@cc1 out wait" "fifo", "queue2@cc1 out wait" "fifo", "queue3@cc1 out wait" "fifo", "queue4@cc1 out wait" result : Agent is on an off-hook session but only in queue1@cc1, when call comes from other queues they just ring on his second line ignoring his on going off-hook fifo session. On Mon, Nov 13, 2017 at 4:30 PM, Michael Jerris <mike@jerris.com> wrote:
On Nov 11, 2017, at 12:34 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Hi,
In FIFO, Can we put an agent in off-hook mode in multiple queues so that he receives calls from multiple queues on same off-hook session ?
Yes
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in other words, how to I run "fifo", "queueX@cc1 out wait" for multiple queues ? On Tue, Nov 14, 2017 at 12:29 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Ok I was in doubt because I am having difficulty getting this to work:
fifo_member add queue1@cc1 user/1000 fifo_member add queue2@cc1 user/1000 fifo_member add queue3@cc1 user/1000 fifo_member add queue4@cc1 user/1000
I run these commands when user dials to login to queue: "fifo", "queue1@cc1 out wait" "fifo", "queue2@cc1 out wait" "fifo", "queue3@cc1 out wait" "fifo", "queue4@cc1 out wait"
result : Agent is on an off-hook session but only in queue1@cc1, when call comes from other queues they just ring on his second line ignoring his on going off-hook fifo session.
On Mon, Nov 13, 2017 at 4:30 PM, Michael Jerris <mike@jerris.com> wrote:
On Nov 11, 2017, at 12:34 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Hi,
In FIFO, Can we put an agent in off-hook mode in multiple queues so that he receives calls from multiple queues on same off-hook session ?
Yes
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Hi Mike, Should I just consider it not possible and move on ? I am trying to move to mod_fifo from mod_callcener because I am seeing some ghost calls caused by mod_callcenter on the server. Thanks in advance for your help. On Tue, Nov 14, 2017 at 12:38 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
in other words, how to I run "fifo", "queueX@cc1 out wait" for multiple queues ?
On Tue, Nov 14, 2017 at 12:29 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Ok I was in doubt because I am having difficulty getting this to work:
fifo_member add queue1@cc1 user/1000 fifo_member add queue2@cc1 user/1000 fifo_member add queue3@cc1 user/1000 fifo_member add queue4@cc1 user/1000
I run these commands when user dials to login to queue: "fifo", "queue1@cc1 out wait" "fifo", "queue2@cc1 out wait" "fifo", "queue3@cc1 out wait" "fifo", "queue4@cc1 out wait"
result : Agent is on an off-hook session but only in queue1@cc1, when call comes from other queues they just ring on his second line ignoring his on going off-hook fifo session.
On Mon, Nov 13, 2017 at 4:30 PM, Michael Jerris <mike@jerris.com> wrote:
On Nov 11, 2017, at 12:34 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Hi,
In FIFO, Can we put an agent in off-hook mode in multiple queues so that he receives calls from multiple queues on same off-hook session ?
Yes
_________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com
Official FreeSWITCH Sites http://www.freeswitch.org http://confluence.freeswitch.org http://www.cluecon.com
FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
participants (2)
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Khalil Khamlichi
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Michael Jerris