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On Nov 11, 2017, at 12:34 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote: Hi, In FIFO, Can we put an agent in off-hook mode in multiple queues so that he receives calls from multiple queues on same off-hook session ?
On Nov 11, 2017, at 12:34 PM, Khalil Khamlichi <khamlichi.khalil@gmail.com> wrote:
Hi,
In FIFO, Can we put an agent in off-hook mode in multiple queues so that he receives calls from multiple queues on same off-hook session ?
Yes
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