Did you map the DID to your fax extension properly? Look at the log files or the console and it'll tell you if you did it correctly or not. From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Ravi Sent: Sunday, September 8, 2013 10:54 AM To: FreeSWITCH Help Subject: [Freeswitch-users] Sending and Receiving faxes - freeswitch Hello Everyone, I am trying to send and receive faxes. I have assigned the number 4302050 for receiving faxes, and the use configuration is given below: <include> <user id="1050"> <params> <param name="password" value="$${default_password}"/> <param name="vm-password" value="1050"/> </params> <variables> <variable name="toll_allow" value="domestic,international,local"/> <variable name="accountcode" value="1050"/> <variable name="user_context" value="default"/> <variable name="effective_caller_id_name" value="Extension 1050"/> <variable name="effective_caller_id_number" value="1050"/> <variable name="outbound_caller_id_name" value="$${outbound_caller_name}"/> <variable name="outbound_caller_id_number" value="$${outbound_caller_id}"/> <variable name="callgroup" value="techsupport"/> </variables> </user> </include> The dial plan that I have in place to receive faxes is given below: <extension name="fax_receive"> <condition field="destination_number" expression="^(050$)"> <action application="set" data="ignore_early_media=true"/> <action application="answer" /> <action application="playback" data="silence_stream://2000"/> <action application="rxfax" data="$${base_dir}/faxes/${caller_id_number}.tif"/> <action application="hangup"/> </condition> </extension> When this fax number is called from another telephone, I hear the fax dialtone. But when the fax number is called from any fax machine and try to send a fax, it gives a number not available message. I do not recieve this call in the freeswitch server as well. Would really appreciate if anyone could help me in this, to let me know if I am missing something. Thanks in advance. Ravi