Why would everyone of my extensions be able to call a certain extension number such as (3003) but when a particular user calls that number FS tells that user (3006) that 3003 is busy? 2013-04-02 08:18:56.104087 [DEBUG] sofia.c:5603 Channel sofia/internal/ sip:3003@10.25.190.8:1024 entering state [calling][0] 2013-04-02 08:18:56.254094 [DEBUG] sofia.c:5603 Channel sofia/internal/ sip:3003@10.25.190.8:1024 entering state [terminated][486] 2013-04-02 08:18:56.254094 [DEBUG] switch_channel.c:2994 (sofia/internal/ sip:3003@10.25.190.8:1024) Callstate Change RINGING -> HANGUP 2013-04-02 08:18:56.254094 [NOTICE] sofia.c:6387 Hangup sofia/internal/ sip:3003@10.25.190.8:1024 [CS_CONSUME_MEDIA] [USER_BUSY] 2013-04-02 08:18:56.254094 [DEBUG] switch_core_state_machine.c:415 (sofia/internal/sip:3003@10.25.190.8:1024) Running State Change CS_HANGUP 2013-04-02 08:18:56.254094 [DEBUG] switch_channel.c:3017 Send signal sofia/internal/sip:3003@10.25.190.8:1024 [KILL] 2013-04-02 08:18:56.254094 [DEBUG] switch_core_session.c:1283 Send signal sofia/internal/sip:3003@10.25.190.8:1024 [BREAK] 2013-04-02 08:18:56.254094 [DEBUG] switch_core_state_machine.c:667 (sofia/internal/sip:3003@10.25.190.8:1024) State HANGUP 2013-04-02 08:18:56.254094 [DEBUG] mod_sofia.c:503 Channel sofia/internal/ sip:3003@10.25.190.8:1024 hanging up, cause: USER_BUSY 2013-04-02 08:18:56.274104 [DEBUG] switch_ivr_originate.c:3531 Originate Resulted in Error Cause: 17 [USER_BUSY] 2013-04-02 08:18:56.274104 [NOTICE] switch_ivr_originate.c:2608 Cannot create outgoing channel of type [user] cause: [USER_BUSY] 2013-04-02 08:18:56.274104 [DEBUG] switch_ivr_originate.c:3531 Originate Resulted in Error Cause: 17 [USER_BUSY] 2013-04-02 08:18:56.274104 [INFO] mod_dptools.c:3052 Originate Failed. Cause: USER_BUSY EXECUTE sofia/internal/3006@pbx.bryantschools.org answer() -- *Blakelund Priddy* Network & Systems Engineer Bryant Public School District Bryant, Arkansas 72022 http://www.bryantschools.org p 501-653-5038 f 501-847-5656