Verify that your TURN server settings are correct on the phone. ___________________ Mobile Reply On Jun 12, 2012, at 2:41 PM, Sean Devoy <sdevoy@bizfocused.com> wrote: HI All, In the pastebin: http://pastebin.com/KyGXMTP0 is a sip trace. The phone is on the lan and uses proxy: fs_test.bizfocused.com which is 10.10.40.189. In the SIP messages you can see the domain name “ fs_test.bizfocused.com”. I have a directory that includes <domain name="fs_test.bizfocused.com"> and a user for this subscription. But the SIP response is “SIP/2.0 401 Unauthorized” and the message displayed in FS_CLI is: [WARNING] sofia_reg.c:2376 Can't find user [202@10.10.40.189] You must define a domain called '10.10.40.189' in your directory and add a user with the id="202" attribute and you must configure your device to use the proper domain in its authentication credentials. Why isn’t it using the credentials in the domain "fs_test.bizfocused.com"? Thanks, Sean _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org http://www.freeswitchsolutions.com FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com Official FreeSWITCH Sites http://www.freeswitch.org http://wiki.freeswitch.org http://www.cluecon.com Join Us At ClueCon - Aug 7-9, 2012 FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org