Verify that your TURN server settings are correct on the phone.

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Mobile Reply

On Jun 12, 2012, at 2:41 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:

HI All,

In the pastebin: http://pastebin.com/KyGXMTP0 is a sip trace.

The phone is on the lan and uses proxy: fs_test.bizfocused.com which is 10.10.40.189. In the SIP messages you can see the domain name “fs_test.bizfocused.com”.

I have a directory that includes <domain name="fs_test.bizfocused.com"> and a user for this subscription.

But the SIP response is “SIP/2.0 401 Unauthorized” and the message displayed in FS_CLI is:

[WARNING] sofia_reg.c:2376 Can't find user [202@10.10.40.189]

You must define a domain called '10.10.40.189' in your directory and add a user with the id="202" attribute

and you must configure your device to use the proper domain in its authentication credentials.

Why isn’t it using the credentials in the domain "fs_test.bizfocused.com"?

Thanks,

Sean