If she leaves the queue, the queue will not be agents. A user simply intercepting the call should be able to transfer the call to your phone when the Secretary is not there. Agents can intercept a call in the fifo queue? On Thu, Mar 18, 2010 at 9:59 AM, Michael Collins <msc@freeswitch.org> wrote:
On Wed, Mar 17, 2010 at 11:11 PM, Vladimir Elizarov <xengelpublicx@gmail.com> wrote:
I need to make a queue for the Secretary, in which one secretary. But if the Secretary is not there, I would like to be able to intercept calls to other users. This can not be done even if the intercept will be a user to the agent queue?
Why not just have the receptionist log out of the queue when she's not at her desk? -MC
_______________________________________________ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
-- Best regards, Vladimir Elizarov