Hi, I have seen the below entries in callcenter wiki. Sorry to post a simple query here. Incase if I want to ring all phone sequentially according to the below information, I can give sequentially-by-agent-order. Should I need to give this in dialplan xml or in autoload_config? Also can you please provide me how the syntax looks too. Many thanks. Queues Queues can only be configured in the XML configuration. They are only loaded once. Distribution Strategy String Description ring-all Rings all agents simultaneously. longest-idle-agent Rings the agent who has been idle the longest. round-robin Rings the agent in position but remember last tried agent. top-down Rings the agent in order position starting from 1 for every member. agent-with-least-talk-time Rings the agent with least talk time. agent-with-fewest-calls Rings the agent with fewest calls. sequentially-by-agent-order Rings agents sequentially by tier & order. random Rings agents in random order Regards, Archana From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Avi Marcus Sent: 05 February 2013 12:15 To: FreeSWITCH Users Help Subject: Re: [Freeswitch-users] call queue Check http://wiki.freeswitch.org/wiki/Mod_fifo or http://wiki.freeswitch.org/wiki/Mod_callcenter mod_fifo is "simpler". mod_callcenter has some very advanced options for call routing that you may not need. -Avi On Tue, Feb 5, 2013 at 12:26 PM, Archana Venugopan <a.venugopan@mundio.com<mailto:a.venugopan@mundio.com>> wrote: Hi, Can you please tell me how can I enable call queue in freeswitch? Regards, Archana _________________________________________________________________________ Professional FreeSWITCH Consulting Services: consulting@freeswitch.org<mailto:consulting@freeswitch.org> http://www.freeswitchsolutions.com<http://www.freeswitchsolutions.com/> FreeSWITCH-powered IP PBX: The CudaTel Communication Server http://www.cudatel.com<http://www.cudatel.com/> Official FreeSWITCH Sites http://www.freeswitch.org<http://www.freeswitch.org/> http://wiki.freeswitch.org<http://wiki.freeswitch.org/> http://www.cluecon.com<http://www.cluecon.com/> FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org<mailto:FreeSWITCH-users@lists.freeswitch.org> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org<http://www.freeswitch.org/>