Hi,
I have seen the below entries in callcenter wiki. Sorry to post a simple query here. Incase if I want to ring all phone sequentially according to the below
information, I can give sequentially-by-agent-order.
Should I need to give this in dialplan xml or in autoload_config? Also can you please provide me how the syntax looks too. Many thanks.
Queues
Queues can only be configured in the XML configuration. They are only loaded once.
|
String |
Description |
|
ring-all |
Rings all agents simultaneously. |
|
longest-idle-agent |
Rings the agent who has been idle the longest. |
|
round-robin |
Rings the agent in position but remember last tried agent. |
|
top-down |
Rings the agent in order position starting from 1 for every member. |
|
agent-with-least-talk-time |
Rings the agent with least talk time. |
|
agent-with-fewest-calls |
Rings the agent with fewest calls. |
|
sequentially-by-agent-order |
Rings agents sequentially by tier & order. |
|
random |
Rings agents in random order |
Regards,
Archana
From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
On Behalf Of Avi Marcus
Sent: 05 February 2013 12:15
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] call queue
Check http://wiki.freeswitch.org/wiki/Mod_fifo or http://wiki.freeswitch.org/wiki/Mod_callcenter
mod_fifo is "simpler". mod_callcenter has some very advanced options for call routing that you may not need.
-Avi
On Tue, Feb 5, 2013 at 12:26 PM, Archana Venugopan <a.venugopan@mundio.com> wrote:
Hi,
Can you please tell me how can I enable call queue in freeswitch?
Regards,
Archana
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