Hi Waseem, Thanks for your help, I saw the scripts that were on the link that you provided to me but actually the problem is that I don't want to involve the database though it is a bit difficult task but according to my requirement I just want to read the whole Master.csv file & if the ASR or ACD is low on any server, it should send me email, so my question is how can I skip the database from it to interact directly with the Master.csv file. Thanks in Advance!! Faisal Rehman From: wasim@convergence.pk Date: Tue, 25 Oct 2011 07:32:35 +0500 To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] Script for ASR & ACD Monitoring Faisal: Load up the CDR into a db (MySQL or otherwise) ... For ACD you'll want a SQL query akinSELECT COUNT(*) AS calls_answered, SUM(billusec) AS billusec, SUM(billusec)/COUNT(*) AS acd FROM freeswitchdb.freeswitchcdr WHERE disposition=1; For ASR you'll need another querySELECT COUNT(*) AS calls_total FROM freeswitchdb.freeswitchcdr;ASR is calls_answered/calls_totalThere is sample (read: poor) code in http://jira.freeswitch.org/browse/FS-1981 which a google for "freeswitch ACD ASR" would have helped you get to in the first place. -wasim On Mon, Oct 24, 2011 at 15:39, Faisal Rehman <faisal.rehman22@hotmail.com> wrote: Hi Everyone, I want to write a script that reads the Master.csv & generate an alert if the ASR & ACD is low from the desired value. Anybody has written such script, please help me write it or provide any sample. Thanks Faisal Rehman FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org -- wasim h. baig | principal consultant | convergence pk | +92 30 0850 8070 | peace be upon you ... FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org