Hi Waseem,

Thanks for your help, I saw the scripts that were on the link that you provided to me but actually the problem is that I don't want to involve the database though it is a bit difficult task but according to my requirement I just want to read the whole Master.csv file & if the ASR or ACD is low on any server, it should send me email, so my question is how can I skip the database from it to interact directly with the Master.csv file.

Thanks in Advance!!

Faisal Rehman

From: wasim@convergence.pk
Date: Tue, 25 Oct 2011 07:32:35 +0500
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] Script for ASR & ACD Monitoring

Faisal:

Load up the CDR into a db (MySQL or otherwise) ...

For ACD you'll want a SQL query akin

SELECT COUNT(*) AS calls_answered, SUM(billusec) AS billusec, SUM(billusec)/COUNT(*) AS acd FROM freeswitchdb.freeswitchcdr WHERE disposition=1;

For ASR you'll need another query

SELECT COUNT(*) AS calls_total FROM freeswitchdb.freeswitchcdr;
ASR is calls_answered/calls_total

There is sample (read: poor) code in http://jira.freeswitch.org/browse/FS-1981

which a google for "freeswitch ACD ASR" would have helped you get to in the first place.

-wasim

On Mon, Oct 24, 2011 at 15:39, Faisal Rehman <faisal.rehman22@hotmail.com> wrote:

Hi Everyone,

I want to write a script that reads the Master.csv & generate an alert if the ASR & ACD is low from the desired value. Anybody has written such script, please help me write it or provide any sample.

Thanks

Faisal Rehman

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wasim h. baig | principal consultant | convergence pk | +92 30 0850 8070 | peace be upon you ...

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